Talking points:
Mindset: clear the chaff, say YES to your choices!
The Master Plan: blueprint the who, what, where.
Delegate: ask for help, be the director.
Time and a Half: plan for delays, have plan B.
Speaker: Bob O'Brien
Bob O'Brien has been in the retail customer service business for over 30 years and is well known as the Customer Service Evangelist.
In workshops, consulting and speaking Bob has helped business people create engaging business relationships with staff and customers while improving sales and service! He will speak to us today about easing into the upcoming holiday season both at home and at the office.
ABWA LaCapitale is a wonderful group of women who want to grow professionally and support the education of young people in the capital region.
When you are completely registered you will receive an email with your confirmation. Make sure all buttons have clicked through.
Time: 11:00 a.m. - Registration/Networking
11:15 a.m. - Meeting Begins/Lunch
1:00 p.m. - Meeting Adjourned
Please note: The meeting starts promptly at 11:15
Meeting Fee: : Lunch and meeting fees are $25 for members and $30 for visitors. Door pricing is $30 for anyone who does not RSVP. We accept checks, cash, VISA and MasterCard at the door. Please RSVP by noon Monday prior to the meeting. If you have RSVP'd and cannot attend, please let us know by the Monday before the meeting at 5 PM via email or you will be billed $30.00 for the lunch. Payments made in advance will not be refunded on your credit card in case you can't attend and notify us in advance; arrangements can be made through the treasurer for credit toward next meeting or refund by check.
If you do not pre-register, you may be served a different meal from our luncheon selection.
Event Landing Page Provided by: Ellen McDowell - Your Social Butterfly