Engaging Employees in a Customer-Centric Culture
Two Day Hands-On Workshop

 

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Registration Fees: $1,895 per attendee

The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.

Don't Miss This Highly Interactive Two-Day Workshop

Engaged employees create engaged customers, yet organizations continue to leave employees much less than fully engaged. To reap the benefits of this connection, companies must put in place efforts to raise employee engagement (EE), taking advantage of what Temkin Group calls this the Employee Engagement Virtuous Cycle:

This workshop is ideal for executives as well as individual contributors who are responsible for engaging employees as part of transforming culture to be more customer-centric. Both CX and HR professionals will benefit from a more practical, disciplined approach to use within their organization. During this workshop, attendees will learn how to:

• Articulate the essence of culture. Learn and discuss what culture is and how to create a culture that aligns employees to be customer-centric.
• Make the case for EE. Develop a quantitative and qualitative understanding of how employee engagement (EE) is connected to both customer experience success and overall improved business performance by examining Temkin Group’s Employee Engagement Virtuous Cycle.
• Develop toolkit for improving EE. Learn best practices across Temkin Group’s Five I’s of Employee Engagement, including how to build employee listening systems and evaluate the impact employees have on customer interactions.
• Identify your EE priorities. Gauge the strengths and weaknesses of your organization’s EE efforts using Temkin Group’s Employee Engagement Maturity and Competency Assessment.
• Drive EE practices with leaders. Learn how to activate senior leaders and middle managers to fulfill their part in engaging employees.

Download draft agenda (.pdf)

Who should attend?

This workshop is ideal for executives as well as individual contributors who are responsible for raising employee engagement to support the organization’s customer experience strategy or to build a customer-centric culture. Both CX and HR professionals will benefit from a more practical, disciplined approach to use within their organization.

Why should you attend?

• Understanding of employee engagement best practices
• Accessing Temkin Group tools and methodologies
• Networking with, and learning from, other like-minded professionals
• Enjoying a fun time in the DC area

  
Pictures from previous workshop

Registration fees: $1,895 per attendee

The workshop fee includes all materials, breakfast for two days, lunch for two days, and dinner on the first night. Attendees are responsible for all of their travel costs and arrangements.

Register soon -- space is limited!

Register Now! 

Cancellation Policy

We understand that plans change, so we want to give you as much flexibility as possible. But we also want to make sure that we are prepared for the right number of attendees. So we've developed this cancellation policy:

• Cancellations four or more weeks before the start of the workshop will receive a full refund minus a $150 handling fee.
• Cancellations between four and three weeks before the start of the workshop will receive a 50% refund.
• Cancellations between three and two weeks before the start of the workshop will receive a 25% refund.
• There are no refunds for cancellations less than two weeks before the start of the workshop.
• Attendees can designate another person from their organization to attend in their place at any time.
• All notifications should be sent to workshops@temkingroup.com.

Invoicing Versus Credit Card Payment

If you would like to pay via check or have Temkin Group invoice your company, then download and complete this form and either fax it to (617) 663-­6124 or email it to workshops@temkingroup.com.

Hotel Reservations

We have not reserved any rooms for this event at the Hyatt Regency Tysons Corner.  You can make reservation on your own at this hotel or at any other hotel in the area.

Here's how Hyatt Regency Tysons Corner is described on its website:

Located within walking distance of the DC Metro, our Hyatt Regency hotel in Tysons Corner, VA is one of the finest near our nation’s capital. Guests will find easy access to premier shopping right next door at Tysons Corner Center Mall, as well as endless entertainment, culture, and dining options. Whether you’re traveling for business or pleasure, on a family vacation or alone, Hyatt Regency Tysons Corner Center makes it good not to be home.

About Temkin Group

Temkin Group iis a leading customer experience (CX) research and consulting firm. We help many of the world’s largest brands lead their transformational journeys towards customer-centricity and build loyalty by engaging the hearts and minds of their customers, employees, and partners.Our firm combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, we help companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness.