Wednesday, January 17, 2018 at 12:00 PM CST
Wednesday, March 7, 2018 at 4:00 PM CST

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MCAKC Knowledge Center 
10955 Lowell Avenue
Suite 1050
Overland Park, KS 66210

Driving Directions 


Jacki Conn 
MCA of Kansas City 

Mechanical Service Professionals Program

What is the MSP Program?
The MSP Program is designed for anyone in a Service Role, whether in the field or in the office. From Project Managers to Account Managers, Field Supervisors to Lead Technicians, Operations Managers, Billing Dispatchers, and Coordinators, all will benefit from this program. This is a highly interactive, competency-based program with a strong emphasis on the practical application of knowledge. 

Courses include:
The Mechancial Serice Industry
Financials for Services
Getting Things Done in A Fast-Paced Service Environment
Developing Safety as aCulture
Putting Communication to Work
Service Agreements
Emotional Intelligence
Customer Service – The Whole Team

Learn more

$1,000 Signatory Contractors

$500.00 reimbursed upon successful completion.

$1,500 Associate Members of the MCAKC

$500.00 reimbursed upon the successful completion.

$1,500 Affiliates (i.e. NECA, SMACNA)

*Successful completion is defined as missing no more than (1) class in this offering of the program.

Those using Education Stipends as payment are not eligible to receive the above-mentioned reimbursement. 

Consent To Use Photographic Images
I understand that I may be photographed and/or video recorded during an MCAKC event. By registering for an MCAKC event, I hereby give and grant to MCAKC the irrevocable right, permission, and license to take photos and/or video record me at this event and publish, reproduce, and otherwise use the photos and video in all forms and media for educational, trade, web, advertising, and all other lawful purposes without compensation. I realize and discharge MCAKC from all forms of claims and liability related to my photo and video. I agree that the photos and video shall be the sole property of MCAKC and I grant, assign and transfer to MCAKC all necessary rights to that effect.