Setting Up Chatbots for your Library (03/06/18)

Chatbots use artificial intelligence to simulate chat within a website.  Join this webinar, to explore what is a chatbot and what are the available software option, what it takes to create a successful chatbot presence on your website and best practices for delivering exemplary customer service with this new tool.

Virtual Trainer: Diana Silveira

Diana Silveira is the President of Novare Library Services, a company that focuses on web, mobile and infrastructure services for libraries. Previous to starting Novare Library Services, she was the Virtual Reference Manager for Florida’s Ask a Librarian Service and coordinator for Florida’s Statewide Delivery System.

She presents regularly on implementing technology, best practices and privacy issues online. She also works with libraries to deploy new technologies as well as develop new mobile and desktop websites.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.