When

April 26-27, 2018

Where

Park City Library, UT 
1255 Park Ave
Park City, UT 84060
 

 
Driving Directions 

 

Contact

Dawn Marti 
SWPTA 
240-893-6296 
DAWNCMARTI1@GMAIL.COM 

 

SWPTA 2018 Mid-Year Training

Park City Utah! 

2 SWPTA is coming to Park City, UT for mid-year training! Sessions this year include Customer Service & Conflict Resolution, an overview of Technology, and Hearing Examiner Training. Park City representatives will present the latest on technology and their facilities. See our schedule and descriptions below and sign up for this year's Park City Mid-year Training. 

Managing Up - Influencing Without Authority

The relationship between employees and their managers is one of mutual dependence.  There is a give and take required for both to be successful.  In addition, employees often find themselves in a position where they need to influence others in higher level positions to get the job done.  In this highly interactive session, we will review ways you can influence leaders where you work to achieve success for yourself and the organization. 

Customer Service and Conflict Resolution:  Achieving Success With Every Customer Interaction

Customer service and conflict resolution are common buzz words in our industry, but what does success look like in any given type of interaction?  In this hands on session, we will focus on practical applications that participants can use to create positive experiences with customers and address or avoid conflict all together when issues arise.  Whether you're new to your role or a seasoned industry veteran, join us to learn new techniques that put you in the driver's seat regardless of the customer interaction.

 

SCHEDULE:

THURSDAY, APRIL 26

Park City Library

10:30 AM – 12:30 PM TECHNOLOGY OVERVIEW (PARKING 101)

- Julie Dixon, President, Dixon Resources Unlimited

12:30 PM – 1:30 PM LUNCH

1:30 PM – 4:30 PM Hearing Examiner Training

- Steve Bowman, Owner, Sintra Group

6:00 PM – 7:30 PM NETWORKING RECEPTION 


FRIDAY, APRIL 27

Park City Library

7:00 AM – 8:00 AM     NETWORKING BREAKFAST

8:00 AM – 11:00 AM Park City Project Overview:  TDM, Parking, Technology & Wayfinding

- Kenzie Coulson, Park City & Todd Pierce, President, Pictoform

11:00 AM – 12:00 PM Park City Facility Walkthrough

- Kenzie Coulson, Park City & Todd Pierce, President, Pictoform

12:30 PM – 1:30 PM     NETWORKING LUNCH

1:30 PM – 3:30 PM CUSTOMER SERVICE & CONFLICT RESOLUTION: Achieving Success with Every Customer Interaction

- Vicki Pero, Principal, Marlyn Group

3:30 PM – 5:00 PM MANAGING UP: Influencing Without Authority

- Vicki Pero, Principal, Marlyn Group

 

Rates:

2 Day Training

- Member: Earlybird before March 1st: $50

- Member: After March 1st: $75

- Member: At the door: $100

- Non-Member: Earlybird before March 1st: $100

- Non-Member: After March 1st: $125

- Non-Member: At the door: $150

Single Day: 

- Member: Earlybird before March 1st: $35

- Member: After March 1st: $40

- Member: At the door: $70

- Non-Member: Earlybird Before March 1st: $50

- Non-Member: After March 1st: $70

- Non-Member: At the door: $100

Lodging:

We are not holding a room block for this event. Nearby options for individual room booking are listed below:

Park City Marriott at 1895 Sidewinder Dr, Park City, UT 84060 (Phone (435) 649-2900) 

Hyatt Place in Park City at 4377 N Hwy 224, Park City, UT 84098 (Phone (435) 776-1234)