Customer Service in a Digital World - NEFLIN (02/23/18)

Traditional customer service can only reach the customers we see within our library. As our collections, digital resources and users continue to shift from the physical to the virtual worlds, we need to deliver strong customer serice to remain vital and connected to our users. During this highly interactive workshop, we will look at how we can deliver customer service through our social media, email, website and our databases. 

Trainer: Diana Silveira

Diana Silveira is the President of Novare Library Services, a company that focuses on web, mobile and infrastructure services for libraries. Previous to starting Novare Library Services, she was the Virtual Reference Manager for Florida’s Ask a Librarian Service and coordinator for Florida’s Statewide Delivery System.

She presents regularly on implementing technology, best practices and privacy issues online. She also works with libraries to deploy new technologies as well as develop new mobile and desktop websites.

Cost: NEFLIN classes are free of charge for Florida library staff.  Registration is required for all classes and NEFLIN members get priority.