Introduction to Supervision (03/15/18)

Supervision is about eliciting the best from employees regarding both productivity and workplace relationships, meaning getting the job done and treating co-workers and customers with respect. Learn the differences between oversight and micromanagement, why even competent people need supervision, keeping the team on track, the importance of positive reinforcement and constructive criticism, and having difficult conversations.

Participants will:

• Improve their communication with employees.
• Focus more identifying successes rather than reinforcing failure.
• Be better equipped to set limits and consequences.

Virtual Trainer: Pat Wagner

Pat Wagner is a trainer and consultant with 40 years of experience working with libraries of all shapes and sizes. She has been a frequent visitor to Florida libraries and systems and was a presenter for several years with the Sunshine State Library Leadership Institute (SSLLI). She is known for her good-humored and practical programs.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.