Tuesday, January 30, 2018 at 9:00 AM CST
Wednesday, January 31, 2018 at 5:00 PM CST

Add to Calendar 


UWF Fort Walton Beach, Building 8 Room 835 
1170 Martin Luther King Jr Blvd
Fort Walton Beach, FL 32547

Driving Directions 


Kati Touchstone 
University of West Florida 

Process Mapping 

Schedule: Tuesday, January 30 and Wednesday, January 31; 9:00AM - 5:00PM

Location: UWF Fort Walton Beach, Building 8 Room 835

Tuition: $1,000 (no cost to NWFMC members)

Course Objectives: Process mapping allows examination of a business’s organizational structure, removal of ineffective practices and errors, implementation of changes, and improvement of customer satisfaction. By examining a business’s core processes, one will be able to implement improvements that will make a business more efficient. Instructors experienced in various industries will teach attendees how to improve businesses via process mapping. Because business processes are essential to connecting with customers, it is necessary to understand a business’s core processes.

Who Should Attend?
System implementers
Management representatives
System coordinators
Change managers
Improvement teams

Key Topics:
What is a process map?
Benefits of process mapping
Information required for process mapping
Best practices and watch-outs
Effective process mapping sessions
Analyzing process maps