Thursday, February 15, 2018 from 2:00 PM to 4:00 PM MST
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Better Business Bureau 
213 Grove Ave
Prescott, AZ 86301

Driving Directions 


Jacky Blanco 
United Way of Yavapai County 

Process Improvement & Quality Management Series - Session I: Intro to Process Improvement

This 2-part series is designed for nonprofit agency executive directors & program staff interested in learning about Process Improvement methodology, and getting hands-on experience in identifying possible improvements and taking action.

Session I: Intro to Process Improvement is designed to introduce the subjects of Process Improvement, Quality and Change management.

  • Topics will include: Evolution of methodologies World of Six Sigma Design for Six Sigma Define, Measure, Analyze, Improve, Control (DMAIC) Lean 

Session II: Process Improvement Workout **

This workshop allows you (at least one representative from your organization must have attended Session I) and fellow colleagues to get hands-on experience to identify opportunities and develop action plans to address problems in an organization that may affect quality and operational effectiveness.

**Workshop and registration details will be announced after Session I February 15. 


$25 fee includes a single registration to BOTH sessions.

$10 for each accompanying colleague for Session II: Process Improvement Workout (registration opens after Feburary 15)

Workshops will be led by Michael Williams , with over 15 years of experience in industry and healthcare process improvement, he is certified Black Belt Lean, Six Sigma and Design for Six Sigma.