2018 VRHP Regional Seminar - Sunset Beach, NC
Join us for our first ever trip to Sunset Beach, NC for a VRHP Regional Seminar! This is a one-day event for Housekeepers, Inspectors and Property Managers to come and learn. We look forward to seeing you there!
AGENDA
8:30 AM Continental Breakfast
9:00 AM to 12 PM
- Housekeepers owning the brand
- Guest service fundamentals for the back of the house
- OSHA Standards - Stuff You MUST Know
- Providing feed back to a coworker, staff member, or even your supervisor
- KPIs - what they are and why are they important to me
- Working maintenance - reporting MX issues
- Standard Property Appearance
- Service Standards
12:00 PM to 1:00 PM Lunch - lets eat!
1:00 pm to 3:00 pm
- Housekeeping Building Blocks
- Housekeeping kit
- Inspection kit
- Lost and found - what to do!
- Bed bugs - a review of what they are and how to look for them
- Sheets and towels - the basics of linen and presentation
- The art of self care - taking caring of your self is important, what should you do?
- Product demonstrations
3:15 pm to 3:45 Certification Testing
3:45 pm Pin Presentation and Photos