Great Service can only happen when you have a team of individuals who has a service excellence mindset and the requisite skills to engage customers in a way that delights them.

Impress Like a Pro is a highly interactive and experiential programme designed to equip employees with relevant know-how of providing great customer service and creating advocates. During the programme, participants will learn service skills for each phase of customer engagement.

Impress Like a Pro is relevant for employees from various levels of the organisation as well as industries.  The programme can be easily contextualised for our clients depending on their needs.  At the end of the programme, participants will receive a Statement of Attainment (SOA) from SkillsFuture Singapore (SSG).

Impress Like a Pro has up to 90% funding support and our clients can claim for absentee payroll too from SkillsConnect. Needless to say, this is excellent news for our clients.

Key Benefits:

• Recognise the impact of one's professional image and persona on the organisation.
• Project a professional image and persona in accordance with organisational guidelines.
• Demonstrate effective communication skills when interacting with customers at the workplace.
• Benefit from the highly hands-on methodology to internalise and apply the skills to workplace immediately.
• Experience a highly engaging and inspiring seminar facilitated by an expert. 
• Receive participant-friendly training materials with lots of examples and templates. 

Programme Highlights:

• First Impression Counts
• Our Internal Standards
• Watch Those Words
• Body Talk
• Active Listening
• Putting It Together

Those who have attended said ...