Tuesday, May 22, 2018 from 3:00 PM to 4:30 PM EDT
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This is an online event. 



Steve, Pat, Mary Jo, John and Chris 
Traumatic Stress Institute 

Distant RC Trainer Webinar - May 22, 2018

How to Stay RICH 

While Having Difficult Conversations

with Mary Jo Harwood, LSW, DNCCM

This webinar will address the challenges of staying RICH when having difficult conversations during supervision or with colleagues in the workplace.  Conflict can affect our ability to communicate. Effective communication is key to staying RICH and arriving at mutually agreeable solutions. Participants in this webinar will:


  • The neurobiology behind our reactions to conflict
  • To foster constructive responses to conflict
  • Techniques for keeping difficult conversations positive and RICH


  • Personal hot buttons that contribute to conflict
  • How the use of validation and empathy are key to advancing difficult conversations
  • Your personal conflict style as well as other styles to pull from when necessary


  • Conflict-competent with staff, colleagues, supervisors and allied professionals
  • Skilled at diffusing difficult situations
  • More comfortable with confronting conflict


Mary Jo Harwood, LSW, DNCCM is a program coordinator with the Traumatic Stress Institute. She has over 25 years of experience as a trauma and conflict management specialist, responding to crisis, treating trauma and building conflict competent communities. As a community mediator, Mary Jo has worked with diverse populations to resolve conflict that is often associated with post-crisis response and the rebuilding of communities.  Mary Jo directed the Dialogue and Resolution Center, a division of the Center for Victims in Pittsburgh, PA providing trainings that addressed building conflict-competent teams in organizations and providing guidance and support to supervisory-level staff when addressing conflict with employees, allied professionals, community leaders and victim service clients.  Internationally, Mary Jo is a member of Mediators Beyond Borders International. She has worked in Liberia and South Sudan and consulted with teams in Northern Nigeria and Kenya to address the intersection of trauma and peacebuilding through the application of conflict and trauma-sensitive programming. She is currently a volunteer Victim Offender Dialogue Mediator for the Office of the Victim Advocate. She is also a member of the American Academy of Experts in Traumatic Stress and the National Center for Crisis Management.

Additional Information

Webinars are only for RC Trainers and Champions at TSI client agencies who are far away from our New Britain, CT office. The cost of webinars are covered by your agency. CEU’s are not available for webinars; they are available only for in-person events.

In order to be credited for attendance at this webinar, you must sign in directly via the GoToTraining link or write your name and agency into the chat box once the webinar begins. An e-mail confirming your attendance will be sent after the webinar.