Wednesday, April 25, 2018 from 5:00 PM to 8:00 PM EDT
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Honeywell Fire Safety, 
12 Clintonville Road
Northford, CT 06472

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Pervez Khalid 
APICS New Haven Chapter #229 
                                                     Quality 4.0

A Greater Operational Excellence


Please join APICS New Haven, ASQ New Haven & Southern Chapters for a joint PDM on A Greater Operational Excellence topic "Quality 4.0" presented by Dr. Joseph A. DeFeo.

What would the quality staff spend time doing if we made a perfect product every time, on every step of a production process? The advancement of Industry 4.0, also known as a Smart Factory, has created Quality 4.0, a blend of new artificial intelligence technologies with traditional quality management methods. This modern interpretation of quality is leading to greater operational excellence, performance, and process innovation. Dr. Joseph A. DeFeo will discuss Quality 4.0 and its impact on the quality professional. Joe will provide some guidance on how to get up to speed on this disruptive and needed technology.


Dr. Joseph A. DeFeo, Chairman and CEO of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 27 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. These include Business Process Quality Management, Lean, Six Sigma, Strategy Deployment and Change Management.

Dr. DeFeo has ushered the Juran Institute into Juran to support a new age of business improvement by successfully building on universal principles pioneered by Dr. Joseph Juran nearly 60 years ago and infusing current thinking and strategies around performance excellence and transformational change.

Dr. DeFeo has written numerous popular texts. To name a few, the most recent being the 7th Edition of Juran’s Quality Handbook, The Complete Guide to Performance Excellence; the “go to” resource for quality management and performance improvement leaders, co-authored with Dr. Joseph M. Juran. Secondly, Juran’s Quality Essentials for Leaders, provides a concise message delivered for leaders to teach them how to embrace quality, not fight it, to be a globally competitive enterprise. Lastly, Six Sigma Breakthrough and Beyond which Joe co-authored with his late mentor, Dr. William Barnard.

DeFeo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of Forbes.com. “By re-focusing primary attention on the customer and on exceeding the customer’s expectations, the Juran Quality Handbook has done quality management a great service.” A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries.

When: Wednesday April 25, 2018 from 5:00 PM to 8:00 PM EDT

Where: Honeywell Fire Safety, 12 Clintonville Road Northford, CT 06472


  • Registration networking starts: 5:00 PM
  • Dinner Pizza served upon arrival - Cost $15 / person
  • Announcements followed by Presentation: 6:15 PM