Thank you to our generous sponsors













                                                                                                      
                                                                                                      

When

Monday, December 3, 2018
Add to Calendar 

Where

 Crowne Plaza Los Angeles - Commerce Casino

6121 East Telegraph Road

Commerce, CA 90040

Group rate of $139 plus tax is offered based on availability, cut off date is November 2, 2018.

Book now at: https://goo.gl/axXPRw

                               



 
Driving Directions 

 

Contact

 Chris Middleton    

 Lodging Expo Manager                         

 Office: 916.925.2915

 Direct: 925.478.0929                               

 Fax 916.686.1321

 expo@clia.org

Sample Prizes

$1,000 Cash Grand Prize

Fairmont Miramar Overnight

2 Passes - California Lodging
Investment Conference + VIP Party

Crowne Plaza LA/Commerce Casino Getaway Package

Embassy Suites Orange County Overnight Stay

Eldorado Resort Reno Overnight stay

HMBookstore Free 3 month subscription

20 Downlights - Genesis Lighting

Slumber twin size  mattress set - Mattress Firm

Gentleman Farmer - Lunch & Wine Tasting for Four

The Redwood Riverwalk Hotel - 2 nights in Family Room for 4


  

Guest Satisfaction in the Age of Digital Communication

The California Lodging ExpoŽ and Conference is the premier California hospitality trade show. Attendance is free to all hospitality owners, their staff, tourism professionals, as well as hospitality students and educators.   This annual event promises to be as popular as ever this year. Centrally located at the newly renovated Crowne Plaza Los Angeles- Commerce Casino, within minutes of the local business and industrial communities.

The methods, frequency, and purpose of our connections with guests and prospective guests is rapidly evolving. New technology and new expectations for a perfect, personalized hotel stay has become the norm. Learn how you can take advantage of the latest tools to attract more guests and deliver a more satisfying guest experience at the California Lodging ExpoŽ and Conference.

Event Schedule (subject to change)

7:00 – 9:00 am  Exhibitor Registration Salon Foyer– Enjoy coffee and pastries

7:00 - 5:00 pm Attendee Registration Salon Foyer - Enjoy coffee and pastries from 7:00 to 9:00 am

9:00 – 9:15 am Welcome Session - Salon 1 - $250 raffle prize

9:15 – 10:00 am General Session 1: Salon 1 - $250 raffle prize

10:15 – 11:00 General Session 2: Salon 1 - Craig Carbonniere, Milestone Internet Marketing - “Website strategies to capture more market share in 2018 and beyond” $250 raffle prize drawing 

11:00 – noon Lodging Expo: Salon 2 - Prizes given every 15 minutes

12:15 – 1:15 Industry Luncheon: Salon 1

Introduction: Biran Patel, AAHOA: "The Lodging Industry and AAHOA"

Guest Speaker: Caroline Beteta, Visit California

Keynote Speaker: Glenn Haussman, No Vacancy News & Podcast: "Myths and Mayhem: Reinventing Service in a New Hospitality Climate"

1:30 – 2:15 Lodging Expo: Salon 2 - Prizes given every 15 minutes

2:30 – 3:30 General Session 3: Salon 1 - Andrew Sommer, Conn Maciel Carey -"Top Employment Law Issues for the California Lodging Industry:  Practical Tips and Compliance Strategies" $250 raffle prize 

3:30 – 4:30 Panel Discussion: Salon 1  - Biran Patel, AAHOA,  Moderator $250 raffle prize

4:30 – 6:30 Evening ReceptionSalon Foyer  Tasting of Gentleman Farmer Wines, provided by Passport Advisory Group,  2018 Excellence in Lodging & Hospitality  Award Ceremony, 2018 Scholarship Ceremony

Drawing for $1,000 Grand Prize (must be present to win)