Wednesday, May 23, 2018 from 9:00 AM to 1:00 PM EDT
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Salem Five Bank 
Salem Five Community Room
210 Essex Street
Salem, MA 01970

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Jess Benedetto 
Massachusetts Association for Community Action (MASSCAP) 

Customer Service with Conversational Intake

Cost: $75 (coffee and light snacks provided) 

Target Audience: Direct service staff

Don't miss this highly demanded training on customer service and using a conversational approach to get the information you need to best help your customers. Topics covered may include what is customer service, who are your customers, communication standards, greeting customers in person and on the phone, listening techniques, and the importance of body language. This session will help direct service staff develop skills and practice techniques to provide excellent, compassionate customer service. We will also address best practices for collecting demographic and other information from your customers, as required for reporting purposes including the CSBG Annual Report. 

Presenter: Sarah Tooley, Business Development Manager at JVS Boston, and Suzy Kratzig, Manager of Workplace Education at JVS Boston