Customer Service Training: Engage and Build Rapport with Clients                                            August 14, 2018 9:00am - 12:00pm

 

Customer Service Training: An in-depth training to strengthen your existing skills on how to effectively engage and build rapport with participants in your feeding program. 

The training will explore topic areas of bias, privilege, conflict resolution, compassion and assuming positive intent in our interactions with participants.

Through role-playing, interactive exercises and small group discussion, you will strengthen:

1. Your understanding and appreciation for diversity and difference.
2. Your knowledge of how to de-escalate situations of conflict.
3. Your capacity to engage and work with participants utilizing positive intent and compassion.

Session will be led by The Ohio State University/College of Social Work

Requirement: 

• There is a $5.00 registration fee.
• Attendees must be a partnering agency with Mid-Ohio Foodbank.
• Space for this session is limited to 75ppl
• Registration will close Thursday, August 9th, 2018.

Register Now!