Wednesday, July 11, 2018 from 1:00 PM to 2:00 PM CDT
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This is an online event. 



LAN Event Coordination Team 
atom Alliance 

Ways to Improve HCAHPS Scores 

Join us for this live session where there will be a speaker from each state to provide useful and applicable information to assist facilities in collecting HCAHPS surveys between 3-5 minutes. 

Attendees will engage in a discussion of HCAHPS measures with an opportunity to share real-world situations in your healthcare facility.

After this webinar, attendees will understand:
  • How surveys are provided to patients upon discharge 
  • How grading scales are used to report HCAHPS information to Medicare
  • How to increase percentages of returned surveys
  • The importance of forming an HCAHPS Team 
  • How to educate the patient or patient's family on the importance of providing feedback for the facility 
  • How HCAHPS can affect your Hospital Value Based Purchasing 
  • How to spread best practices from your organization across the five-state atom Alliance
  • The top four HCAHPS priorities:
    • Communication among healthcare professionals (doctors and nurses)
    • Improve responsiveness
    • Medication communication
    • Discharge information