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Supporting seafarer performance and productivity - making better use of technology

8th Tanker Operator Hamburg workshop - October 15, 2019

Supported by

Karl Jeffery, publisher, Tanker Operator magazine
44-208 150 5292 

Sponsorship opportunities available including speaker slots for suitable companies - contact David Jeffries, sponsorship manager
Tel +44 208 150 5293



IntercityHotel Hamburg Dammtor- Messe 
St. Petersburger Str. 1
Hamburg 20355

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Tuesday, October 15, 2019 from 9:00 AM to 2:00 PM CEST
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Supporting seafarer performance and reduced error is a critical issue in ship operations.

There are many technological and organisational approaches to it - but which ones work?

Links to download some of the presentations are within the agenda below

Speakers include 

  • Sam Megwa, Deputy Director and Chief Representative to IMO, OCIMF
  • Ömer Faruk Bayar, marine fleet manager, and master mariner, Harren & Partner Group
  •  Capt Faouzi Fradi, group training director, Columbia Shipmanagement Ltd  
  •  Capt. Kuba Szymanski, secretary general, InterManager
  •  Dimitris Lyras, director, Lyras Shipping
  • Martin Shaw, director, MOAMS Ltd, and chair, IMAREST human element sub-committee
  • Sebastian Nause-Blueml, Co-founder of Scoutbase

We explore how companies like Columbia and Harren and Partners manage to do this successfully, perspectives from seafarers, and how technology can help.  

The conference will also consider a case study, that of enclosed space accidents, believed to be the second biggest cause of fatalities aboard ship. Intermanager have carried out a survey of seafarers as to what they believe are the causes and the results of this study give the opportunity to think again about the root causes.

Factors affecting seafarer performance include company culture, how easy it is for seafarers to understand what they need to do, procedures and appropriate use of technology are all factors which affect seafarer performance.

Interest in the Human Element has increased over the last 20 years.  The pace of change is increasing and more regulators and industry bodies are issuing guidance.

Charterers are become increasingly interested in the human element and OCIMF guidance on the human element is developing.  A deeper understanding and application of the human element will result in not only increased safety but increased efficiency.

Shipowners are looking at the culture within their fleets.   The fact is that all operations have a culture, which may have been intentionally or inadvertently created.



8.30 Welcome coffee

9.15 Chairman's introduction - Dimitris Lyras, director, Lyras Shipping

Martin Shaw

9.20  It needs the whole team
Martin Shaw, director, MOAMS Ltd, and chair, IMAREST human element sub-committee

View slides

View video

- Seeing seafarers as the ultimate goalkeeper, the people who keep the system running
- Like goalkeepers, seafarers need the rest of the team, ie the rest of the company, to avoid the need for too many saves
- How the rest of the team can better support seafarers, ensuring that ships are well-built and reliable, with tested technology which is easy to use and well maintained
- Ensuring that seafareresva re provided with good procedures, maintenance systems and onshore support
Being a leader vs having a targets and punishment approach

9.50 Enclosed space accidents..what the seafarer says
Capt. Kuba Szymanski, secretary general, InterManager

View slides

View video

Intermanager, recognising the increasing number of enclosed space accidents, asked seafarers for their views on the problem.   The results give new perspective on a new problem and the possibility of improvements that will save seafarers lives

10.20 How Columbia creates a common safety culture across its fleet
Capt Faouzi Fradi, group training director, Columbia Shipmanagement Ltd 

View slides

10.50 OCIMF’s plans around the human element
Sam Megwa, Deputy Director and Chief Representative to IMO, OCIMF

Presentation of InterManager award for involvement and leadership

11.20 Coffee

11.40 Effective Communication - reaching the crews and building understanding for company's set goals
Ömer Faruk Bayar, marine fleet manager, and master mariner, Harren & Partner Group

Download slides

12.10 How technology can better support improved seafarer performance
Dimitris Lyras, director, Lyras Shipping

View video

View slides

-Software to makes mariners' lives easier and help their productivity
- Wifi networks on board
- Hand held computing devices
- Situational awareness and understanding what is going on around you
- Machinery manuals and machinery familiarizationHow to start


12.40 How can we use real-time data to reduce human error at sea, as well as improve crew productivity and wellbeing?
Sebastian Nause-Blüml, Co-Founder, Scoutbase

View company video

- The industry-wide lack of data on risks at sea, especially when it comes to human error, what data points to collect in order to improve safety, how to collect it and how it can improve decisionmaking.

13.00 panel discussion

13.20 Lunch and close





Past Hamburg events:

Hamburg Oct 2018 - see event agenda - view the list of attendees

Hamburg Oct 2017 see event agenda   view the list of attendees

Hamburg Oct 2016 - see event agenda    view the list of attendees

Hamburg Oct 2015 - see event agenda view the list of attendees

Hamburg Oct 2014 - see event agenda    view the list of attendees 

Hamburg Hafen Hotel, Sept 2013 - see event agenda,   view the list of attendees

Hamburg Radisson Blu Hotel September 19 2012


Talk outlines

It needs the whole team
Martin Shaw, director, MOAMS Ltd, and chair, IMAREST human element sub-committee

We see many incident investigations that point to the seafarer as the cause of serious incidents and investigate the causes no further.

This behaviour is based on the view that ships are well designed for operation and maintenance and that training, education and procedures are well designed and that the culture created by the organisation is focussed on safety.  If seafarers just followed the rules then there would be no accidents

Reality is different to use the words of James Reason in 1990

 ‘Rather than being the main instigators of an accident, operators tend to be the inheritors of system defects created by poor design, incorrect installation and bad management decisions. Their part is usually that of adding the final garnish to a lethal brew whose ingredients have been long in the cooking ‘

Seafarers are often the only thing that keep the whole imperfect system running.    They are the ultimate goalkeeper.   Like a goalkeeper though, the seafarer needs the rest of the team to avoid the need for too many saves.

How do we mobilise the rest of the team?    How do we ensure that ships are well built and reliable with tested technology that is easy to use?   How do we ensure they are well maintained? How do we ensure procedures are realistic and easy to follow?  How do ensure that leadership is exercised as distinct from the use of inappropriate targets and punishment?   How do we stop the increasing death toll from entering enclosed spaces?


About Scoutbase

Allianz Insurance estimates that an estimated 75%-96% of accidents and incidents at sea involve human error. But just diagnosing "Human Error" is not enough. We need to dig deeper, go beyond the symptom and understand issues at sea from the human, the seafarers' point of view. Or as Sidney Dekker puts it: "Human error is not the conclusion - It is the starting point."

The Scoutbase digital solution helps you to collect data on the early indicators of human error - in real-time.

Our data enables companies to understand where they are facing the risk of human error, create more targeted safety initiatives and intervene before accidents happen.

With this new data set, Scoutbase makes it possible to continuously identify leading safety indicators to create safer, more productive workplaces and increase crew wellbeing.

Human error is estimated to be a primary factor in more than 75% of the value of all insurance claims  – equivalent to over $1.6bn of losses. This means that using Scoutbase data can help you save money on insurance premiums and deductibles, as well as indirect costs such as lost productivity and poor morale or staff turn-over.