Do you want to reduce waste and streamline operations? Do you want to raise the level of employee engagement in your business unit or entire organization? Do you want to increase the level of customer satisfaction as a result of your service offerings? Lean thinking is a philosophy and a powerful set of tools designed to eliminate waste from processes. It focuses on what adds value in your processes from a customer's perspective. While its roots are in manufacturing, this training covers how to apply it to both services and administrative functions. Lean thinking provides fast and dramatic results, and works best with everyone’s involvement. So, if you are looking for a foundation to improve the quality of your operations, raise the level of customer satisfaction with your services, and/or an approach that builds on past improvement techniques, then lean thinking and the subsequent use of lean tools can introduce fresh and innovative ways to improve your processes and ultimate organizational performance.
Participants will be able:
Trainer: Michael Clark, MRC Consulting
Michael Clark has an extensive background in the areas of management and supervisory development, quality improvement efforts, facilitation of strategic planning sessions and executive retreats, and one-on-one executive coaching. He worked as a Training and Performance Improvement Director for various State of Florida government agencies for many years and has been the Owner/President of MRC Consulting for fifteen years. He has designed numerous training programs (including online) using the Instructional Systems Design Methodology, and has delivered over 2000 seminars, workshops, and presentations covering a diverse set of topics, with a focus towards developing leadership skills for managers and supervisors.
Mr. Clark has earned a B. S. degree in Experimental Psychology, a M.Ed., and has completed the course work for a Ph.D. in Educational Administration with an emphasis in Instructional Systems Design Methodology at Florida State University.
Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.