Choice and self-determination are important to everyone, and people supported by human service organizations are no exception. Council on Quality and Leadership (CQL) POMs are a powerful tool helping you deliver quality services that are defined by the people you support. They look at whether supports and services are having the desired results or outcomes that matter to the person.
The CQL training Introduction to POMs shares what the tool is, shows how it works, and explains why it is so essential. CQL staff will go through the interview process, offer insight into decision-making, and then detail how it can be used to transform supports and services.