Complaint Survival 101 

A workshop designed for local business/nonprofit owners and support staff interested in proactive and effective ways to better their business practices, establish resilient relationships with customers, and maintain excellent reputations in our community.

Come get the latest in customer complaint and review trends, advertising review strategies, best practices from Torch Award winners, and what BBB Cincinnati’s dispute resolution services can do for you. The way people complain is changing - we’re here to help you navigate those changes. Parking is free and breakfast is included. Register today!