Wednesday, January 9, 2019 at 8:30 PM CST
Thursday, January 10, 2019 at 5:00 PM CST

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UWF Fort Walton Beach, Building 8, Room 836 
1170 Martin Luther King Jr Blvd
Fort Walton Beach, FL 32547

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Kati Touchstone 
University of West Florida 

Process Mapping

Schedule: Wednesday, Jan. 9 and Thursday, Jan. 10; 8:30 a.m. - 5 p.m.

Course Description:

Process mapping allows examination of a business’s organizational structure, removal of ineffective practices and errors, implementation of changes, and improvement of customer satisfaction. By examining a business’s core processes, one will be able to implement improvements that will make a business more efficient. Instructors experienced in various industries will teach attendees how to improve businesses via process mapping. Because business processes are essential to connecting with customers, it is necessary to understand a business’s core processes.

Who Should Attend?

System implementers
Management representatives
System coordinators
Change managers
Improvement teams

Key Topics:

What is a process map?
Benefits of process mapping
Information required for process mapping
Best practices and watch-outs
Effective process mapping sessions
Analyzing process maps