Process Mapping

Schedule: Wednesday, Jan. 9 and Thursday, Jan. 10; 8:30 a.m. - 5 p.m.

Course Description:

Process mapping allows examination of a business’s organizational structure, removal of ineffective practices and errors, implementation of changes, and improvement of customer satisfaction. By examining a business’s core processes, one will be able to implement improvements that will make a business more efficient. Instructors experienced in various industries will teach attendees how to improve businesses via process mapping. Because business processes are essential to connecting with customers, it is necessary to understand a business’s core processes.

Who Should Attend?

Managers
System implementers
Management representatives
System coordinators
Change managers
Improvement teams

Key Topics:

What is a process map?
Benefits of process mapping
Information required for process mapping
Best practices and watch-outs
Effective process mapping sessions
Analyzing process maps