Thursday, June 20, 2019 at 8:00 AM PDT
Friday, June 21, 2019 at 4:30 PM PDT

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Kimball Showroom 
540 S. Grand Ave.
24th Floor
Los Angeles, CA 90071

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IFMA FMP - Operations and Maintenance

JUNE 20 - 21, 2019

COURSE DURATION: 2 days (Wednesday - Thursday), 8:00 AM - 4:30 PM

INSTRUCTOR:  Phyllis Meng, CFM, SFP, IFM Fellow


The primary role of facility managers is to manage/oversee an operating facility. To do this, facility managers must have a working knowledge of building systems, structure, interiors and exteriors and grounds so that the facility and all of its required systems function efficiently, reliably, safely, securely and in a manner consistent with existing regulations and standards. Effective operation and maintenance of facilities is a complex responsibility in today's environment.


Part I:  Introduction to Operations and Maintenance

  • Operations and Maintenance Overview
  • Begin with a Plan

Part II:  Assess Facility Needs

  • Assess the Condition of the Building Structure
  • Assess Exterior Structures, and Elements
  • Assess the Condition of the Building Systems
  • Assess Interior Furnishings, Fixtures, and Equipment
  • Assess Grounds

Part III:  Manage/Oversee Operations and Maintenance of Building, Systems, and Equipment

  • Acquire Systems, Materials, and Equipment
  • Install Systems, Materials, and Equipment
  • Maintain Systems, Materials, and Equipment
  • Operating Building Systems and Equipment
  • Replace Systems, Materials, and Equipment

Part IV:  Manage/Oversee Occupant Services

  • Recognize Desired Occupant Services
  • Develop Usage and Service Guidelines
  • Prepare and Execute Modifications to Occupant Services

Part V:  Select the Best Resources

  • Develop Maintenance and Occupant Service Specifications
  • Select Competent Service Providers (Staff or Contract)
  • Negotiate Service Level Agreements (SLAs)
  • Monitor Work/Service Performance
  • Resolve Contract Disputes

More Information:

Registration Deadline is June 7, 2019.  Seating is limited.

For an alternative method of transportation that is easy and stress free, simply take the Metrolink to Union Station and then the subway to Pershing Square.