Wednesday, August 28, 2019 at 8:00 AM EDT
Friday, August 30, 2019 at 12:00 PM EDT

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800 16th Street NW

Washington, DC 20006


  • One Attendee: $1,245
  • GoCUCard Member Forum Members: $1,095

Cancellation Policy

  • Within 2 weeks of event, registration can be transferred to another session
  • 50% Cancellation Fee Once Registered

Hotel Reservations

The Hay Adams Hotel (overlooks The White House) 
800 16th Street NW
Washington, DC 20006

Room Rates:

  • $250 per night +14.95% tax
  • Rates available 2 days prior and after our event (based on availability)
  • Room Rate Cut Off Date: Tuesday, August 6th

Phone Reservations:

  • 800-424-5054 Toll Free
  • 202-638-6600 Hotel Direct
Email Reservations at:


  • Check In: 3:00pm
  • Check Out: Noon


As always, many thanks to our long term sponsors!

Each will be onsite at the session!

Fiserv is a sponsor of school AND additionally for the meeting room- Top of The Hay overlooking The White House (a view not to be missed)

PSCU s a sponsor of school AND will be sponsoring the cocktail reception on the first night.

Join us in Washington, DC from August 28th-30th, 2019 at the historic The Hay Adams Hotel!

Our meeting room is at "The Top of The Hay" and overlooks The White House!

(This once in a lifetime meeting room is provided courtesy of Fiserv)

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the discreet luxury hotel in Washington, D.C. for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, DC’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler.

About The School:

The School of Credit Card Program Management (SCCPM), founded by Ondine Irving of GoCUCards.org is the original source of credit card education for credit unions to learn how to effectively manage and operate the "perceived" complexities of credit card program management.

Attendees will return from the 2.5 day sessions feeling motivated and empowered to increase credit card program performance and profitability, while ensuring the program offered to members remains fair and ethical. We use YOUR individual credit union data!

Each attendee will also receive Ondine's newest 2019 training manual, Cardiology- a 250 page training guide used for the class and as a future reference tool. In addition, each attendee will receive Ondine's patented excel tracking tool. 

Each session is limited to just 30 attendees due to the volume of work involved during class.

Value of Ondine's Service:

In order to become profitable, credit unions must have a well-managed program. Since 2008, The School of Credit Card Program Management (SCCPM), has taught all levels of employees; from Board Members to CEOs to Card Program Managers and employees of all levels from lending, operations and finance. Ondine teaches how to manage and run a truly profitable and sucessful program:

  • Increase income and reduce expenses
  • Improve operational efficiencies
  • Implementing marketing tactics based on analytics
  • Understanding and measuring the true meaningful card metrics

SCCPM shows credits unions how a credit card program can be successful without gouging members with unnecessary fees and high interest rates. Our schools will show a credit union how to identify cost savings to pass along to the members while actually reducing many cardholder fees.

Each attendee will receive Ondine's newest 2019 training manual, "Cardiology"- a 250 page training guide for the class and for future reference..

Key Topics Covered:

  • Effective Credit Card Portfolio Analysis tracking (utilizing Ondine's patented spreadsheet)
  • Credit Line Management
  • Open Discussions with Credit Card Processors
  • Product Offering Design
  • Income Audits
  • Expense Audits
  • RFP Management
  • Competitive Loyalty Programs
  • Compliance/Disclosures
  • Understanding Processor Pricing
  • Credit Line Management
  • Organizational Structure
  • Marketing Strategies
  • Expense Reduction and Processor Invoice Reviews


About Ondine Irving and GoCUCards:

GoCUCards is the credit union industry pioneer for credit card program management. Since 2003, founder and credit card expert Ondine Irving is the leading program advocate for credit unions nationwide. Educating over 2,000 credit union employees, (including card processor employees) and working with over 800 credit unions nationally, credit unions can access unbiased information to support the financial, operational and marketing aspects of the credit card portfolio performance.

In addition to the School of Credit Card Program Management, GoCUCards offers Credit Card Portfolio Evaluations, an online member forum, on-site consulting and webcasts to support both credit unions and consumers.