Thursday, January 31, 2019 from 9:30 AM to 1:30 PM PST
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TCRA Office, 510 Stoll Road SE, Olympia, WA 98501 
510 Stoll Road SE
Olympia, WA 98501

Driving Directions 


Robin Chase 

1.31.19 CLASS-Clients Behaving Badly (4.0 CE Hours)

Buying and selling a home is considered one of the major life stress events.  Real estate brokers are becoming more aware of the need for basic counseling skills as we help homeowners in foreclosure and anxious home buyers through these major life transitions.  This course is specifically designed to help real estate brokers learn how to work with clients behaving badly, or, said another way, clients under stress.

This is NOT a class on personality styles. That is so 1990. In this course, we will learn about the most common personality disorders triggered by the stress of a real estate sale or purchase.  Real estate brokers will learn new skills on how to set boundaries when dealing with clients behaving badly, while becoming more self aware of how our own behavioral choices during a client encounter can help our clients achieve their real estate goals.

In this four hour class we will learn the following and more:

Acquire basic knowledge about common personality disorders

Understand how the stress of buying/selling can exacerbate underlying disorders

How to work with a client who is depressed or anxious

How to help a hoarder prepare to list and sell his/her home

Instructor: Christina Daniels, Bay Equity Home Loans

Cost: $45.00* for TCRA Members, $65 for Non-TCRA Members

*This class may not be used towards TCRA Members FREE Clock Hours.  

Class Sponsored by: