Wednesday, March 6, 2019 at 8:30 AM EDT


Wednesday, March 6, 2019 at 6:00 PM EDT

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Innovative Technologies Complex,

85 Murray Hill Rd,

Vestal, NY 13850 



Astrid Stromhaug
Binghamton University

Emotional Intelligence (EM1903)

Growing Emotional Intelligence through Constructive Communications

Binghamton University, State University of New York (SUNY) 

Course description

The purpose of this course is to deepen your awareness of Emotional Intelligence (EI) – the capacity to be aware of, channel, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.  These foundational life principles can be applied at work and also in your personal relationships. 

Class participants will discover how they can help transform the way they communicate, both verbally and non-verbally, using two foundational dimensions of communication that dramatically affect EI.  These dimensions guide our personal actions, which shape an organization’s culture and directly affect business performance. 

 At the completion of this course, the participants will be able to:

  • Improve Emotional Intelligence by growing social- and self-awareness.
  • Reveal personal ‘blind spots’ and ‘masks’ to strengthen personal relationships.
  • Describe the characteristics of “common and shared values” and their impact on the sustainable success.
  • Implement powerful techniques for active and empathetic listening when giving & receiving feedback.
  • Apply the Six Step Constructive Conversation process to resolve personal conflicts.
  • Use Sensitive, Open and Direct (SOD) two-way communications and apply these constructive behaviors to create a foundation of trust.
  • Describe how constructive conversations build a constructive organizational culture.


RICHARD (Dick) ORTH is a Transformational Facilitator, having over 39 years’ experience with IBM as a change leader, facilitator, trainer, leadership coach and business analyst. Dick has a proven track record of helping organizations and individuals improve their capabilities in the areas of leadership development, cultural and process transformation.  He has led dozens of organizational change efforts by enabling capabilities in collaborative problem-solving, team-based decision-making, conflict resolution, constructive communications and process facilitation.

 Dick is also an IBM certified IT Specialist, a volunteer community mediator, and is on the Board of Directors for several organizations in his community.  He enjoys spending time with his wife Ruthanne, where they travel around the country and visit their 3 children and 3 grandchildren.