Tuesday, March 5, 2019 from 10:00 AM to 3:00 PM EST
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Essex Room 
333 South Street
4th Floor
Shrewsbury, MA 01545-4169

Driving Directions 


Dana Bienkowski 
UMass Donahue Institute in Conjuction with MA DDS 


                      The 2019 DDS Speakers Series presents:

Conflict Resolution and Creating a Blame-Free and Gossip-Free Environment 

with Gerri King, Ph.D

NOTE:  This is a repeat of the program that was held on January 15th, and is open for new attendees only.

Conflict is not inherently negative and is rarely about the issue.  Rather, it's about how it's handled. Though unsettling, when responded to constructively and respectfully, conflicts encourage creative communication, lead to unity, increase productivity, and facilitate positive change.

This session looks at the dynamics of miscommunication and conflict and suggests a creative resolution process that acknowledges emotional and power issues, encourages the sharing of individual points of view, and works cooperatively toward developing and implementing solutions.

Gerri King, Ph.D., social psychologist and organizational consultant, presents to and works with professional, educational, healthcare, corporate, industrial, non-profit, and governmental clients throughout the US and abroad.  Dr. King's expertise includes a wide range of topics such as supervisory skills, team building, effective communication, motivating workforces, the dynamics of change, why people avoid success, creating a blame-free and gossip-free environment, and the changing role of leadership.

Gerri facilitates staff and excecutive retreats, departmental and cross-departmental conflict resolution efforts, mergers and acquisitions, strategic planning sessions, and mission & vision development.  She is the President of the consulting and counseling firm Human Dynamics Associates, Inc. of Concord, NH and author of The Duh! Book of Management and Supervision: Dispelling Common Leadership Myths.