Thursday, April 25, 2019 from 10:30 AM to 1:00 PM EDT
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OPRA Training Room 
1152 Goodale Blvd.
Columbus, OH 43212

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Rhonda Jacob 

Creating an Internal Compliance System 

Session Description:

You know the rules, and your team is trained on the expectations; but your organization still struggles with compliance.

There are too many panic moments, too much chaos, and internal and external audits reveal errors.

How can this be?

The problem is that you don’t have an effective internal quality assurance system.

With an effective internal QA system, you will:

•          Catch errors quickly…before they become big problems.

•          Quickly return to your QA system after an emergency or crisis. (Never get permanently derailed again.)

•          Use a straightforward system of checks and balances to maintain compliance and catch errors, instead of just relying on 1 or 2 key personnel.

•          Practically eliminate the new staff learning curve that inherently creates risk for your agency.

•          Meet the compliance requirement of having an internal compliance system.

In this training participants will map out a high level compliance blueprint that can easily be adapted for each agency’s unique needs.




Sara Sherman, Sara Sherman International, LLC

Sara has been organizing people and work for decades. Her intuitive business sense is on target, and she gets to the root of agency issues quickly. Sara excels at assessing workflows, streamlining communication, defining outcomes, solving the right problems, and developing the plans needed to reach company goals.    

Sara holds a bachelor's degree in Public Relations and a master's in Public Administration. Sara has served individuals with disabilities and other vulnerable populations in the areas of residential services, community employment, case management, housing, program management, investigations, services and supports, vocational rehabilitation, state policy development, compliance audits, and more.