VRHP Housekeeping Seminar - Victoria, BC Edition
Join us for the inaugural VRHP Regional Seminar in Victoria, BC! This is a one-day event for Housekeepers, Inspectors and Property Managers to come and learn. We look forward to seeing you there!
Agenda
8:00 AM Continental Breakfast
8:30 AM to 12 PM
- Housekeepers owning the brand
- Guest service fundamentals for the back of the house
- Safety Standards - Stuff You MUST Know
- Providing feed back to a coworker, staff member, or even your supervisor
- KPIs - what they are and why are they important to me
- Working maintenance - reporting MX issues
- Standard Property Appearance
- Service Standards
12:00 PM to 1:00 PM Lunch - let's eat!
1:00 pm to 3:00 pm
- Housekeeping Building Blocks
- Housekeeping kit
- Inspection kit
- Lost and found - what to do!
- Bed bugs - a review of what they are and how to look for them
- The art of self care - taking caring of your self is important, what should you do?
- Product demonstrations
3:15 pm to 3:45 Certification Testing
3:45 pm Pin Presentation and Photos