Managing Differences Constructively - Webinar (09/19/19) 

Handling conflicts, differences, and diverse personalities are a part of life, personally and professionally. Our emotional intelligence is most tested during challenging times. 

In this web session, you will learn how to apply conflict resolution techniques, control your emotions, and communicate assertively to manage tough situations.   

You will leave with the skills needed to change interactions from ones of uncomfortable confrontation to those of effective conversation. 

Virtual Trainer: Claudia A. Monte, CAM Consulting Group

Claudia Monte founded CAM Consulting Group LLC as a full-service HR and management consulting and training firm in 1993 to assist organizations and their most important asset, people, achieve success. Since then, she has been privileged to deliver professional development programs to clients across the country in the library, legal, nonprofit, public, and private sectors. Claudia specializes in coaching individuals to strengthen their Emotional Intelligence (EI) in the various facets of their personal and professional lives. Prior to starting her firm, she held management, sales, training, and marketing positions with Johnson and Johnson, McGraw-Hill, and Xerox Corporation. She received her degree from Widener University and is an adjunct instructor for Florida SouthWestern State College and facilitator/coach with the MicroEnterprise Institute of SWFL Goodwill.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.