Wednesday, November 20, 2019 from 8:30 AM to 12:00 PM MST
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Spearfish Holiday Inn Convention Center 
305 N 27th St.
Spearfish, SD 57783

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Spearfish Area Chamber of Commerce 
Spearfish Chamber of Commerce 

BILL DRURY is on a mission to help companies be the best with customers. He speaks trains and travels extensively.  Since beginning his professional speaking career in 1985, he has given over 2000 workshops.  His lively presentations and videos have made him a recognized leader in the field of client communications.  Bill has proven to be one of the most effective and entertaining speakers in the industry.

Bill is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive.  His presentation will enhance your organization's ability to compete in the rapidly changing business world of today.


How to Win Customers & Reduce Lost Sales with Bill Drury 

Bill Drury is a man with a passion.  He is on a mission to help businesses create lifetime loyal customers. On Nov. 20th, he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.

Some disturbing service facts:

FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.

FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.

FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.

FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.


This workshop will help your business go to the next level of service excellence and create lifetime loyal customers. It has received rave reviews from over 200 Chambers of Commerce and thousands of companies. The speaker, Bill Drury, has delivered over 1000 workshop presentations the last 15 years! I highly recommend you attend with your entire staff!

**Member Organizations sending 5+ attendees please inquire to
(605) 642-2626 to apply special discount rates to your invoice. 


Tickets are non-refundable after Nov. 12th.