Tuesday, October 22, 2019 at 6:00 - 9:30 PM MDT
Wednesday, October 23, 2019 6:00 - 9:30 PM MDT

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Western Community College 
Rm 118, Bldg A
2508 Blichmann Ave.
Grand Junction, CO 81505

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Julie Massaro

ASA Colorado 

Growing Your Customer Base

Grand Junction 

Is your shop maxing out on productivity? Need to drive more car count now? Not sure if your current marketing plan is delivering the results you need it to? Too often it's the simple things that get overlooked that allows a repair shop to grow their customer base. This program discusses effective ways to increase your customer base.

This is a two night class - Tuesday, Oct. 22 and Wednesday, Oct.23  from 6:00 p.m. - 9:30 p.m.

About the Instructor

CTI2 Greg Marchand

Come spend a couple of nights with one of the best trainers in the Automotive Services field - Greg Marchand | SERVICE SALES ACADEMY | Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delivered throughout the U.S., Canada, and Europe. He also conducts in-shop process consultations worldwide and served as the Special Advisor to the President of Kia Motors Adria Group. His spare time is spent fishing,skiing, and ice climbing. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability.Exceptional Customer Handling Skills provides participants with industry best practices that lead to increased customer satisfaction, higher customer retention, and better profitability. Attendees also learn how to reduce the anxiety of dealing with upset customers.