Program Date:

Wednesday, December 4, 2019 from 8:30 AM to 11:30 AM EST
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Program Fee:  $165

Facilitator:  Denise Lee

Director of Training & Management Development

Denise has over 25 years of experience in:

  • Human Resources
  • Business Management
  • Retail Banking
  • Diversity & Inclusion
  • Retail Management
  • Sales & Relationship Building
  • Program Design & Delivery
  • Supplier Diversity


Denise Lee or Stacy Yerger
Office: 610-779-3870 
Mobile: 610-207-9580


Mosteller & Associates Training Facility
White Pines Professional Center
2433 Morgantown Road, Suite 100
Reading, PA 19607

Driving Directions

Managing and Resolving Conflict

Conflict in the workplace is fairly common. It is critical that managers learn how to recognize and properly manage this conflict which when left unresolved, has a negative impact on the workplace environment and employee productivity.  Disputes are often a cause of employee disengagement and turnover. 

Effectively managing conflict improves office communication and employee morale.  This workshop will equip participants with a process that allows them to better manage and resolve conflict in the workplace.  Participants will also learn how to deal with the underlining issues of disruption and help employees interact in a more positive, productive manner.

Key Topics
  • Is It Conflict or Miscommunication?
  • Understanding Phases of Workplace Conflict
  • Getting to The Root Cause
  • Conflict Resolution Styles
  • Steps for Managing Difficult Employees
  • Creating Mutual Understanding
  • Negotiating Workplace Conflict & Disruptions
  • Creating Win-Win-Win