Paula Lyden 


Monday, January 27, 2020 at 12:30 PM MST
Wednesday, January 29, 2020 at 11:30 PM MST

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Hotel Santa Fe, Santa Fe, NM
1501 Paseo de Peralta
Santa Fe, NM 87501


Rooms available on a first come basis at the rate of $109 Single/Double  Occupancy plus Tax and Fees.  There is an additional reduced Daily Resort Fee of $19 plus tax.

Please call the Reservations Department at 1-877-259-3409 and mention the group Credit Union Association of New Mexico - Leadership & Advocacy to gain access to the blocked rooms and special group rate.  Or.....


The cut-off date for special pricing is Friday, January 3, 2020.

Driving Directions 

The Leadership Conference and CO-OP NM are joining forces for two power filled days of leadership, collaboration, advocacy and networking opportunities. Enjoy hearing from industry experts, visiting with your peers and hiking the hill to see NM lawmakers 


11:30 Monday, January 27, 2020

12:30 pm

1:00 pm
Carlos Molina, CUNA Mutual Group
Employer Risks, Rights, and Obligations in the Workplace

With changes in the workplace - such as legalization of drugs, dress code, self-expression, social media, and reasonable accommodations - employers must exercise caution. This session will examine the risks, rights, and obligations of employers and employees. It is critical that your HR professionals and managers understand the importance of appropriately addressing these topics to ensure all job candidates and employees are treated fairly and equitably without creating additional risk for the credit union. 

2:00 pm

2:15 pm
Panel Discussion: Winona Nava and Pamelya Herndon

Board Governance - A Driver for Diversity and Inclusion

3:15 pm

Mark Lautman, - Founding Director of the Community Economics Lab

New Mexico Economy - Where It Is and Where It Is Heading

4:30 pm
Networking and dinner on your own

Tuesday, January 28, 2020

8:00 am

CUNA - Understanting the Attacks on America's Credit Unions

10:00 am 

10:15 am
General Session - Susan Hochsprung, VP Sales, CUNA Mutual 

 Increasing Impact Through Your Leadership

As a leader in the credit union system, you set the tone for the impact you make through your personal values, purpose, mission, and vision. These are cemented by the defining moments of your personal life but they manifest themselves in your professional life. What is your leadership story? In this session, you will craft the foundation of your leadership story so you are well positioned to inspire and impact everyone you interact with, whether you are in the office or hiking the hill. 

11:15 am

11:30 am
General Session - Chad Helminak, Director of DE and Cooperative Culture

The State of Financial Health in America

This session will explore the complex issues facing consumers today in New Mexico and across the nation. We'll dive into the importance and impact of credit unions' efforts to improve the financial health of members, and how to leverage our unique business model in a future of economic uncertainty. 

12:30 pm 
Power lunch with some of New Mexico's political leaders  - Sponsored by CUNA Mutual Group

1:30 - 4:00 pm
Hike the Hill

5:30 - 7:30 pm
Reception - Sponsored by Catalyst Corporation

Wednesday, January 29, 2020

8:00 am

9:00 am
Justin Lutes, Catalyst Corporation
Show Me the Money: Payment Trends and Fraud

The payments industry is in a state of change like never before. Faster payments, Financial Technology and Mobile are just a few of today's hot topics. This presentation provides an industry overview and will discuss payments history, the current landscape and what may be on the horizon. 


10:15 am 
Jerome Wade, CEO, EPIC Global

The Elite Producer: How Credit Union Professionals Achieve Extraordinary Results in Life and Business

Life for credit union professionals is consumed by creating and sustaining results, driving revenue and growing relationships. The complexity of work, home and personal life often limit the performance and productivity of the most determined, creating frustration, unnecessary stress, and diminished results.

Becoming The Elite Producer can be achieved by implementing the transformational truths of the Elite Producers Formula where getting extraordinary results is an everyday experience. You can unleash your greater self, live and lead at your fullest potential, and get the results that you dream. When results matter, it's The Elite Producer who achieves the extraordinary. 

In this power-packed solution rich keynote presentation, you will learn...

  • The 5 pillars of an elite producer
  • The irrefutable habits that get results, every day
  • How to activate the inner game for optimized results
  • The irreducible minimum of peak performance & extraordinary productivity
  • How to achieve breakthrough focus and an undeterred confidence

11:15 am
Closing remarks

11:30 am
Conference Ends 

Cancellation, Substitution and Refund Policy:

You may cancel your registration and receive a full refund of your registration fee provided that your cancellation notice is emailed to Paula Lyden at by midnight of January 3, 2020.

You may cancel your registration and receive a refund of 50% of the registration fee provided that your cancellation notice is emailed to Paula Lyden at by midnight of January 10, 2020.

We're sorry, but no refunds will be given for cancellations after January 17, 2020.  If you have any questions regarding this policy please email or call Paula Lyden. You may substitute participants without charge at any time; just notify us by emailing Paula Lyden at No shows will NOT be refunded.