De-escalation Techniques for
Administrative & Front Office Staff
Presented by Jessica Norman - Rosecrance & Susan Perkins - Options and Advocacy

Thursday, January 23, 2020   1:00 pm - 3:00 pm

McHenry County Mental Health Board
620 Dakota Street, Crystal Lake, IL 60012

Register Now!                                         Intended Audience: Administrative & Front Office Staff

Objectives:
Identify the 4 primary behavior levels that individuals struggling with Mental Illness/Substance Abuse may demonstrate
Become familiar with the characteristics of each behavior level and sub level
Learn the appropriate verbal interventions and responses for each level and sub level
Learn to recognize precipitating factors for the MI/SA population and how they affect the
individual
Review of some quick tips for providing effective verbal de-escalation 
Provide administrative and front office staff tools to successfully support individuals with Intellectual and Developmental Disabilities who are accessing services through the use of proactive interventions.

Training Summary:
Effective use of physical, verbal, and emotional strategies creates the opportunity for positive interactions with people with Intellectual and Developmental Disabilities, Mental Illness & Substance Abuse. Administrative and front office staff will gain knowledge and understanding of these strategies through the use of scenario practice, video study, and short lecture.

Presenters:
Jessica Norman holds a Master of Science in Marriage and Family Therapy from Edgewood College has a Bachelor’s degree in Psychology from Rockford University. She is also a licensed marriage and family therapist and certified AODA counselor in Illinois. Jessica has over 6 years of experience in the behavioral health field, working as an outreach counselor in the Rockford area as well as an access and admissions counselor for Rosecrance. She currently works as the Staff Educator for Rosecrance where she coordinates and facilitates training for employees.

Susan  Perkins is a Licensed Professional Counselor who currently works in the Autism Resource Center for Options and Advocacy. She has been there 5 years and has been recently trained to be a trainer in Safe Crisis Management. She is married to her college sweetheart, has three children, two of which are also on the autism spectrum. In her free time she enjoys being outdoors, spending time with her family and reading.

Register Now!