WMCMA logo

This Month's Venue & Lunch is

Sponsored by



January 09, 2020 11:30 am - 1:00 pm

Add to Calendar 


The Creekside, MBK Senior Living 
18200 Woodinville Snohomish Rd NE
Woodinville, WA 98072

Driving Directions 

LOCATION CHANGE: Due to unexpected construction in our originally scheduled meeting room at Northgate Plaza, this lucheon has been moved to The Creekside, MBK Senior Living in Woodinville. Thank you MBK for your continued excellent hospitality!

Contact Information:

Washington Medical Case Management Association 

(425) 329-9456 

PO Box 98104, Seattle WA 98198


Washington Medical Case Management Association

WMCMA Monthly Lunch & Learn

Thursday, January 09, 2020

"Understanding the Role and Function of the LTC  Ombudsman" 1.0 CE

Presented by Patricia Hunter, MSW

Washington State LTC Ombuds

11:30 a.m. to 1:00 p.m.
Check-In/Networking 11:00 a.m. ~ Buffet Lunch 11:30 a.m. ~ Program 11:45 a.m.

The Creekside, MBK Senior Living
18200 Woodinville, Snohomish Rd, Woodinville, WA 98072

Onsite rate (includes lunch): $15 for members; $30 for non-members*,

First Time Attendees/ Students: Free!

WEBINAR (Live): $10

*Register Early and Save with the Early Bird Discount (onsite)*

  Application has been made for pre-approval by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers for  1.0 CE contact hour(s).


1. What is the Ombudsman role?

2. How do Ombudsmen handle complaint resolutions?

3. What is my role? How do I use/ utilize the Ombudsman?

4. What are trends that you are seeing?

5. Facts about the LTC Ombudsman Program? Is there a process? Who can use it?


 Patricia Hunter, MSW, Washington State Long Term Care Ombuds Patricia Hunter has served as the State Long-Term Care Ombuds since August 2011, leading the work of staff and volunteer ombuds who investigate and help to resolve complaints filed by, or on behalf of, long-term care residents.  In this role, Patricia works with consumers, state agencies, providers, advocates and elected officials to improve the long-term care system. Prior to 2011, she developed and directed programs and policy for the Alzheimer’s Association Western and Central WA State Chapter. During her tenure there, she acted as a consultant in translational research lead by the University of Washington and worked on developing best practice in Alzheimer’s care, family caregiving, primary care, care planning and early stage programming for individuals living with dementia.  Patricia has spent her career working with others on the state and national levels improve policies and systems on important issues on aging and disability. Currently, Patricia serves on the Board of the National Association of State LTC Ombudsman Programs as their social media person.  Locally, she serves on the WA State Aging and Disability, Joint Legislative and Executive Committee on Aging and Disabilities, the Washingtonians for A Responsible Future, and the Washington Dementia Action Collaborative.  She holds a B.S. in Business from Central Washington State University and a Master’s in Social Work from University of Washington in Seattle.  She is a graduate of Leadership Tomorrow and United Way Project Lead.  Her interests include the arts, politics, travel, family and the sharing of great food and conversations.  She is also a “ZUMBA” exercise enthusiast.


 Online registration is easier than ever!  You can register online whether you are paying by credit card or sending a check - just click on the "Register Now" button below.  You can also call the WMCMA office at (425) 329-9456 or email contactWMCMA@gmail.com to register and pay.  Reservations must be prepaid or guaranteed by check, VISA, Mastercard, AMEX, or Discover.  Please help us by registering early so we have an accurate count for room space and lunches.  Questions? Contact us at contactwmcma@gmail.com.