Field Guide for Developing Healthy Customer Relationships 

Proven techniques to strengthen and grow your delivery impact with the people you serve

Building strong, healthy, long-lasting customer relationships is little bit of art, a little bit of science, and a few other things we may not be doing because we are either unaware or not making the time. Join us to discover the essential ingredients necessary to strengthen and grow your customer relationships and service delivery skills for greater impact and excellence.

• How your mindset, attitude & personal brand influence your client relationships
• Impactful approaches to effective communication with your customers & team
• Organically leverage and optimize your professional relationships to realize enhanced networking and business development results

Kelly Schactler

Kelly Schactler is a project management navigation expert and the owner of  Project Management Rebooted™, a socially conscious business focused on helping individuals, nonprofits and small businesses deliver projects with less stress, greater ease and better outcomes to maximize their impact on the communities they serve. With deep experience in business and IT project and program management consulting, Kelly brings a no-nonsense approach focused on the use of simple concepts and customized tools to help realize increased value in project and program delivery within organizations.  She is also passionate about sharing her love for the art and craft of project management, coaching and mentoring others in professional excellence along the way.  No stranger to nonprofits, Kelly has served as executive director for a small nonprofit, as well as board member and volunteer for several organizations, while also partnering with local Seattle nonprofits as a project management education consultant.