Thursday, June 25, 2020 at 8:00 AM PDT
Friday, June 26, 2020 at 4:30 PM PDT

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Allsteel Showroom 
555 S. Flower St. Ste. 3420
Los Angeles, CA 90071

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IFMA FMP - Operations and Maintenance

JUNE 25 - 26, 2020

COURSE DURATION: 2 days (Thursday - Friday), 8:00 AM - 4:30 PM

INSTRUCTOR:  Phyllis Meng, CFM, SFP, IFM Fellow

According to the IFMA GJTA:

The primary role of facility managers is to manage/oversee an operating facility. To do this, facility managers must have a working knowledge of building systems, structure, interiors and exteriors and grounds so the facility and all of its required systems function efficiently, reliably, safely, securely and in a manner consistent with existing regulations and standards.

In addition, the various aspects of operations and maintenance (O&M) are constantly changing due to wear or deterioration, new regulations or requirements, operational modifications, occupant expectations, and many other individual but interrelated circumstances. Managing a facility means continually managing change.


After you complete this course, you will be able to:

  • Identify the role of operations and maintenance in FM. 
  • Identify deficiencies in building structures, exteriors, systems, interiors, and grounds and the associated health, safety, security and environmental considerations. 
  • Describe the elements associated with the acquisition, installation, maintenance, operation, and replacement of assets related to facility management. 
  • Outline the process for determining and monitoring occupant service performance expectations. 
  • Outline the processes for developing occupant service specifications, selecting service providers, negotiating service level agreements, monitoring performance, and resolving contract disputes.

More Information:

Registration Deadline is June 12, 2020.  Seating is limited.

For an alternative method of transportation that is easy and stress free, simply take the Metrolink to Union Station and then the subway to Pershing Square.