Program Dates

April 16, 23, & 30
May 7, 14, & 21

Program Time

8:30 am - 4 PM0 AM - 4:00 PM

Program Fee

6 Full-Day Modules
Lunch Provided


Denise Lee
Director of Training & Management Development

Denise has over 25 years of experience in:

  • Human Resources
  • Business Management
  • Retail Banking
  • Diversity & Inclusion
  • Retail Management
  • Sales & Relationship Building
  • Program Design & Delivery


Mosteller & Associates' Training Center
2433 Morgantown Road, Suite 100
White Pines Professional Center
Reading, PA 19607

Driving Directions


Denise Lee or Stacy Yerger
Mosteller & Associates


Supervisory/Managerial Skills Training Program 

Our Supervisory/Managerial Skills Training Program addresses the common and critical challenges Supervisors/Managers face today.  Supervisors/Managers will develop a better understanding of how they must lead and coach their team by focusing on improving their skills in: communication, performance management, motivation, interviewing, delegation, time management and discipline. 

Program Dates

Module 1: April 16 - Effective Communication Skills
Module 2: April 23 - Time Management & Delegation
Module 3: April 30 - Motivation for Team Success
Module 4: May 7 - Performance Management
Module 5: May 14 - Coaching & Corrective Action
Module 6: May 21 - Interviewing & Selection

Program Overview

Effective Communication Skills

Communication is one of the most critical aspects of leadership and the biggest challenge Supervisors/Managers face. Effective communication allows Supervisors/Managers to gain commitment from employees, achieve business goals and develop rapport with their team. The old adage, “It’s not what you say, but how you say it,” can make the difference in effective communication. The wrong word or even the wrong tone can cause misunderstandings, ill feelings and resentment.  Communication barriers cost an organization money, lost time, employee retention and unsatisfied customers.  Effective communication will increase productivity and overall enhance the bottom-line

Key Focus Areas

  • Communication process
  • Strategies for building trust & credibility
  • Para-verbal & non-verbal communication
  • Communication barriers
  • Effective listening
  • Techniques for giving & receiving constructive feedback
  • Successful confrontation skills
  • Resolving conflict/difficult conversations
  • Keys to healthy communication
Time Management & Delegation

Time management skills are critical for professional success in any workplace. Supervisors/Managers who effectively implement time management strategies have greater control over their days. They can eliminate the hectic workplace that results when there is a lack of planning and organization. Effectively delegating tasks and accountability allows Supervisors/Managers to be more efficient in handling their management responsibilities and meeting their goals and objectives. Effective delegation also serves as a developmental tool for their team.

Key Focus Areas

  • Defining time management
  • Common time wasters
  • Defining your goals
  • Prioritizing & planning your time
  • Processing information efficiently
  • Meeting management
  • Managing your time
  • Managing interruptions & making time wise decisions
  • Effective delegation
  • Work-life balance
  • Be a great boss

Motivation for Team Success

A major function of Supervisors/Managers is to motivate their employees. Different people can have quite different motivators. Some people are motivated by money, others by recognition, time off from work, promotions, learning opportunities, opportunities for socializing and building relationships, etc. Therefore, when attempting to motivate people, it's important to identify what motivates them. When employees feel good about themselves, the work they do, and the company they work for, it is much easier to gain their cooperation. Good motivators coach their team to greatness by providing the right opportunities which allow employees to utilize their skills and maximize their production on the job. 

Key Focus Areas

  • Defining motivation
  • Motivational theories, principles & elements
  • Types of motivation
  • Motivational leadership
  • Strategies for motivation
  • Motivating a multigenerational workforce
  • Importance of team building
  • Motivation “Zappers”
  • Best practices

Performance Management

Most Supervisors/Managers can very easily outline their own duties and responsibilities, as well as those of the people they supervise. Turning job duties and responsibilities into specific, objective and measurable standards, can be challenging. This is a valuable tool for effective performance management. Employees generally appreciate having specific goals that provide a clear sense of direction, verify their competence and position them for growth and development.  Performance management requires not only setting standards and goals, it requires consistent observation, measurement, documentation and feedback. Performance management, when handled appropriately, can assist in the development and retention of employees and prepare them for future opportunities within the company.

Key Focus Areas 

  • Performance management cycle
  • Setting expectations
  • Performance planning
  • Managing, appraising & rewardin performance
  • Documenting performance  
  • Completing the performance appraisal
  • Structuring the appraisal delivery
  • Performance management matrix
  • Handling difficult people

Coaching and Corrective Action

Effective and consistent coaching allows Supervisors/Managers to build relationships with employees and help them not only meet but exceed expectations. Coaching is about understanding people and issues, keeping lines of communication open and immediately addressing any performance, dependability or conduct concerns consistently. Coaching can eliminate or greatly reduce the need to apply corrective action.  Progressive discipline is the application of corrective measures designed to motivate an employee to correct his or her conduct and/or performance.  The intent of this program is to assist Supervisors/Managers in determining when disciplinary action is necessary, what level of discipline is appropriate, and how to administer the discipline.  Supervisors/Managers have more success in turning a problem employee into a productive and loyal member of their team when progressive discipline is used as a developmental tool rather than as a hammer.

Key Focus Areas 

  • Defining coahing & its importance
  • Coaching obstacles
  • Effective coaching steps, styles & strategies
  • Constructive feedback
  • Regulations
  • Responsibilities of supervisors/managers
  • Categories of discipline
  • Types/levels of warnings
  • Cuses of difficult behavior

Interviewing & Selection

An organization’s success is determined by its people.  Conducting effective interviews and utilizing good hiring practices can eliminate or reduce bad hires, avoid legal risks, reduce costs, increase productivity and improve morale.  Misguided hiring decisions can result in high turnover, duplication of training, missed opportunities, lost customers and may necessitate a subsequent dismissal which exposes the organization to the risk of wrongful termination.  An effective interview will help Supervisors/Managers determine the strength, weaknesses and suitability of the candidate for the job, resulting in the development of a diverse and productive workforce.  Making good hiring decisions is crucial to the success of all organizations.

Key Focus Areas

  • 3 Ps of the hiring practice (process, profile & plan)
  • Interview styles & types
  • Non-negotiable traits & behaviors
  • Assessing emotional intelligence/toxic candidates
  • Legal overview
  • Types of questions
  • Red flags
  • Note taking
  • Coordinating, conducting & concluding interviews
  • Selecting the right candidate
  • Non-traditional interviewing techniques