Program Date

Wednesday, July 8, 2020 from 8:30 AM to 3:00 PM EDT
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Program Fee


Denise Lee

Director of Training & Management Development

Denise has over 25 years of experience in:

  • Human Resources
  • Business Management
  • Retail Banking
  • Diversity & Inclusion
  • Retail Management
  • Sales & Relationship Building
  • Program Design & Delivery
  • Supplier Diversity


Denise Lee or Stacy Yerger
Office: 610-779-3870 
Mobile: 610-207-9580


Mosteller & Associates Training Facility
White Pines Professional Center
2433 Morgantown Road, Suite 100
Reading, PA 19607

Driving Directions

Transitioning into a Supervisory Role 

Being promoted into a supervisory role brings several challenges and opportunities.  Supervisors have two major roles within the organization. They must successfully manage people and oversee processes. Your hard work and skill set has led you to this new role. Your opportunity to be successful increases as you gain a better understanding of what needs to be done when you accept this responsibility. 

Supervising people requires that you handle existing relationships with individuals that were previously your friends. You will now have to put friendships aside while building trust and gaining credibility with your new team, your new peers, and your manager. You must set clear expectations and provide feedback to your team.

Supervising processes requires an understanding of the technical aspects of your position and department.  You are now responsible for your own work and for the results of your department.

Key Focus Areas

  • Transitioning from Co-Worker to Supervisor
  • Avoiding Common Mistakes
  • Handling Pressures & Challenges
  • Delegating Tasks and Responsibilities
  • Having Difficult Conversations
  • Power of a Positive “No”
  • Pitfalls of Management
  • It’s Ok to be the Boss
  • Tips for New Supervisors
  • Achieving Success