This webinar is designed to help public-facing library staff in any type of library conduct the most efficient and effective reference interview.

It draws on classic articles from the library literature as well as two-person communications theory to help library staff ask questions that quickly get to the heart of what a patron is looking for.

This presentation is perfect for newly hired staff who will need to answer questions both online and in person. It is also useful for staffers who need a good refresher.

Virtual Trainer: Rita Vine

Rita Vine, MA, MLS is a professional librarian and facilitator who helps librarians deepen outreach, engagement, and institutional impact while honoring cherished practices and professional values.

Formerly Head of Faculty & Student Engagement at the University of Toronto, Rita coordinated the work of over 80 liaison librarians at the University, and has been a liaison librarian serving disciplines from music to medicine. In 2017-18 Rita was a Visiting Program Officer for the Association of Research Libraries, where she led ARL’s Reimagining the Library Liaison project. Rita now splits her time between Florida and Toronto Canada where she continues to consult with libraries and related organizations. In her spare time she is an avid competitive swing dancer. 

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.