International Inc.
Providing Innovative Solutions to Development Issues 


Monday, November  9, 2020 at 12:30 PM EDT- November 23, 2020
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Prices are in USD, except for Canadian participants who may pay by CAD cheque.

-Government, UN System, Multinationals, NGOs - $ 1275 early bird price + GST

-Full-time Student w/proof of student status- $ 1150 early bird price + GST 

Note:  Workshop limited to 24 people.  To avoid disappointment, register early.  Your place in the workshop is guaranteed once full registration fees are received by Mosaic.  


This is an online event out of Ottawa, Canada (EST; New York time).


Francoise Coupal, Director & Founder International

 The Facilitators


Françoise Coupal is Director of International, a private consulting firm. She was instrumental in introducing Results-based Management to CIDA and has served as an RBM technical advisor for the Asia, Africa and Canadian Partnership Branches of CIDA, UNICEF Asia and Headquarters. Françoise has been involved in building the capacity of hundreds of development practitioners working in the field of international development. Françoise authored various UN and UNCEF Handbooks on RBM and the RBM Handbook on Developing Results Chains: The Basics of RBM as Applied to 100 Project Examples. These handbooks have covered both programme and policy areas.

Francoise holds graduate degrees from John Hopkins University and an M.A. from Carleton University in International Development. Françoise has championed  RBM in her work & in a variety of settings in Canada and overseas.

Paula Richardson is a Monitoring, Evaluation and Learning Specialist with a passion for using data to make a difference. She has 15+ years managing complex projects and spearheading cutting-edge monitoring, evaluation and learning systems, tools and technology for programs in Africa, Asia and the Caribbean. She has worked and consulted for high-impact organizations including Oxfam, the Canadian Hunger Foundation, Canadian Feed the Children, World University Services of Canada (WUSC), Save the Children, Aga Khan Foundation Canada, Plan International, Humber College, Nutrition International and the African Development Bank. As the M&E Lead for Salanga, she coaches organizations to identify key metrics, craft useful and gender-sensitive data collection tools and implement software in order to listen deeply and elevate local voices and perspectives. She has work experience in Ethiopia, Ghana, Kenya, Zimbabwe, Mozambique, Vietnam, Bangladesh, India, Cambodia, Sri Lanka, Barbados, Grenada, Jamaica and Guyana.

Natalie Zend is a facilitation consultant with a passion for co-creative learning and innovation. She is a Certified Training and Development Practitioner and a UNICEF Results-Based Management (RBM) Master Trainer. An IAFTM Certified Professional Facilitator, she has extensive training in facilitation methods, including facilitating participatory planning, monitoring and evaluation. Natalie has designed and facilitated 3- to 5-day workshops in Children’s Rights, Human Rights Based Approaches and RBM workshops for Global Affairs Canada staff and partners as well as UNICEF, in English, French and Spanish. She co-authored UNICEF’s corporate RBM handbook with Francoise. She has supported numerous international development organizations in the field application of RBM tools and methods, through coaching, facilitation and process and systems design. Learn more about Natalie on her Linked-in Profile and on her website.

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The Essentials of Results-based Management & Theory of Change during and post COVID-19

 November 9-23, 2020

Held via secure Zoom link online in 6 sessions

0In six 3.5 hour online sessions, we will show you how to: 

  • MASTER RBM principles and online digital tools in the workplace in an interactive & participatory way;

  • DEVELOP a systems thinking around RBM;

  • APPLY RBM at an organizational, programme and/or project level;

  • DESIGN a logic model and Performance Measurement framework using a free, online software and participatory format;  

  • DEVELOP and EXPLAIN the Theory of Change behind your logic model;

  • ADAPT your program design and performance measurement plans in light of COVID-19  

  • WRITE a Results-based Report.

Why You Should Attend

COVID-19 is upending our daily lives and how we typically work.  This can provide both challenges & opportunities. There is a need to retool, retrofit and adapt current and future programmes to better respond both in the short and long term to shocks, stresses and health hazards. This workshop will help you to more effectively design, monitor and evaluate your programs to face various layers & structures of adversity: climate crisis, pandemics like COVID-19, and growing structural inequities that exacerbate vulnerabilities. 

This Zoom comprehensive online workshop will focus on how to deal with COVID-19 impacts in real time in the way you design, manage, monitor, evaluate and report on your initiatives. The workshop will help you deal better with disruption, uncertainty and significant change so that you and your organization are more resilient and better at anticipating and adapting to disruption in the future. We will focus on real time case studies drawn from workshop participants to learn the essentials of results-based management. Together we will have an opportunity to reflect, retrofit and adapt our programming and our monitoring and evaluation work in light of COVID-19. Understanding the gendered impacts of COVID 19 will also be addressed with strategies that seek social transformation in gender relations in order to achieve greater gender equality. You will also learn how to use new online technologies to work in teams remotely in a participatory and inclusive way.

Take a step and join us in this adventure into remote digital collaboration and get inspired for the future of your work!  

Who Will Be There?

This workshop is designed for individuals who already have some basic understanding of RBM, particularly:

  • Decision-makers who want to cultivate their organizational resilience & deepen their understanding of RBM & the Theory of Change and boost their strategies and skills to adapt their RBM systems, make critical decisions on organizational policy, resource allocations,  and move forward in terms of sustainable development and the SDGs.  

  • Professionals & managers who work with different stakeholder groups at government, intermediary or community levels and apply RBM on an ongoing basis, mentor or train others on RBM applications, and are involved in project design, monitoring and evaluation;

  • NGOs, academics and consultants who want to broaden their repertoire of RBM tools & methods and retool using online platforms that are participatory and interactive.

  • Students who want to learn real time approaches, methods and tools used in programme and project design, management and implementation.

What Results To Expect

This remote workshop responds to the COVID-19 impacted environment we are all living in. Using an online Zoom platform, presentations will address COVID-19-related challenges and opportunities to better design, monitor & evaluate and report on programmes and projects that are affected by external shocks and stresses.  Short presentations will be combined with breakout rooms for small online group discussions and exercises.  Real time case studies drawn from workshop participants will be used to support the development of appropriate logic models, theory of change, risk management plans, and reports that take into account COVID-19 and its impact. 

You will walk away with the skills to utilize concrete tools (Logic models, Performance Measurement Frameworks, Risk Mitigation Strategies, Results-based Reports) and dive deep into examples from case studies and presentations.  You will be introduced to new online remote software (e.g. ZOOM, Kinaki (, among others) that you will use in your group work and that you can continue to use in your workplace.  The hands-on, participatory and practical approach used by Mosaic in its face-to-face workshops will also be embedded in this remote workshop  to ensure that you learn by doing and that the training is practical and ready to use in the workplace.

Workshop Agenda

This remote online workshop is organized in six  3.5 hour sessions from November 13-27, 2020 which goes from 12:30 PM EST-16:00 PM EST (New York time).   Sessions will be recorded to allow for people to reinforce their learning or take in the recording as needed. The workshop uses a secure Zoom platform (password protected) and other online platforms (e.g.  Kinaki among others) to ensure sessions are interactive and practical.

November 9, 2020  2.5 hour Preworkshop Orientation Session: Intro/ice-breaker/team-building, expected learning result, group agreement, methodology and orientation to using Zoom & Kinaki controls during the sessions, selection of case studies and team recap sessions

November 10, 2020  Session 1:  RBM Essentials and Beyond   

Reviewing the Basics of RBM:  Theory, Concepts and Tools

Impact of COVID-19 on the Programme Cycle and how we design, monitor and evaluate

Challenges and Opportunities presented by COVID-19

Resilience: What it is and why it matters

Surviving & thriving amid shocks & disruptions

November 13, 2020  Session 2:  Logic Models

Introduction to the Logic Model

Developing realistic & sound results

Building in transformational results, intersectionality & resilience early on

Group Exercise: Designing a Logic Model in Kinaki (free online tool and collaborative software) using a case study 

Homework:  In light of COVID and the presentation and exercise today, review your own programme or project-level Logic Model to see what updates or modifications  need to be made.  Be prepared to report on these changes in the next session.

November 16, 2020  Session 3:  Developing your Theory of Change Narrative

Introduction to the Theory of Change

How to write a Theory of Change Narrative 

Identifying Assumptions in your TOC Narrative 

How organizations are revising their TOC/LM in response to COVID-19

Group Exercise: Designing a Theory of Change Narrative from a Logic Model (using a case study)

November 18, 2020  Session 4:  Performance Measurement

Introduction to Performance Measurement

Defining baseline, gender-sensitive indicators and targets and ensuring indicators of resilience

Group Exercise: Developing a Performance Measurement Framework (PMF) based on a case study using Kinaki collaborative M&E software

Adaptations to Monitoring, Evaluation and Learning under COVID-19 

Top Options for Remote M&E 

Homework:   In light of COVID and the presentation and exercise today, review  your own programme or project-level Performance Measurement Framework to see what updates or modifications need to be made.  Be prepared to report on these changes in the next session.

November 20, 2020  Session 5:  Managing Risk in  Risky Environments

The essentials of Risk Management 

The growing complexity of Risk 

The Risk Management Cycle 

Climate Change Risk Assessment and Mitigation 

 Assessing Risk Levels 

Strategies for Minimizing Risk

Group Exercise: Developing and managing a risk/contingency plan for a case study

November 23, 2020   Session 6:  Results based Reporting

The Essentials of Results-Based Reporting 

From Activities to Results 

Results-based Reporting adaptations due to Covid-19 

Interactive Dashboards 

Individual Exercise: Preparing and Telling your Performance Story (for a case study)

Developing your RBM Action Plan for after you leave the workshop

Certificates and Closing 


* We encourage those with projects or programmes that need realigning due to COVID or major disruptions to submit their project and programme as a case study for group work.  Its easy.  All we need is a one page description with the following information:



-2-3 paragraph description of the programme or project

-Key Activities

-Key results

Click on registration for registration and pricing.  Make sure to join our mailing list by pressing on the tab to the left to receive regular updates.

Please note we are limiting registration to 24 people so please do not procrastinate.  The early bird catches the worm!



[1] . Kinaki is a unique and intuitive project design, data collection, analysis, reporting and sharing tool.  It provides a platform for timely and meaningful project monitoring systems for humanitarian, development and social service organizations.  It is flexible and can be adapted to use a wide range of DAC and donor terminology and frameworks.




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