Thursday, October 15, 2020 from 10:00 AM to 11:30 AM CDT
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Carly Carmosino 
Mechanical Contractors Association of Eastern Missouri 

The Profound Power of Presence 

"The silent secret weapon of sales and service for your Mechanical Contracting firm"

An MCA Affiliate Alliance Event

Before a single word is spoken - in a split second - the decision to engage, trust, and buy is made. Every person who interacts with the client - sales, service technicians, estimators, installers, finance, or the CEO all share one common selling and customer service tool - Presence. 

Each employee's self-awareness and personal presence is a powerful silent selling skill, and it can make or break your sales campaign, service call, installation, future business, and the crucial online review. 

Presence leads to sales. Presence is the active decision on HOW you want people to see you, respect you, and trust you. It's how you show up and engage people. It is essential to get this right. Your presence creates an indelible impression on others, and profoundly influences their very desire to engage, work with you, buy you and from you.  It all happens in a split second. If you are present and can show up the right way, then potential customers will turn into repeat customers. It's that simple.

About the instructor:

Todd Cohen is a dynamic, engaging and motivational keynote speaker. Todd’s message is relevant to any organization striving to increase revenue, strengthen relationships and improve client satisfaction. Using humor and real-life examples, He demonstrates how every conversation is a “selling moment” and how everyone can contribute to the growth and profitability of the organization.

In addition to his sought-after keynotes, Todd's Sales Culture Workshops are highly acclaimed and set a new standard for sales education and demonstrating that everyone matters and everyone has a "line of sight" to the client.  Using his hands-on and interactive Sales Culture Problem Solving Framework, clients experience real breakthrough moments and ways to advance the business and themselves.

Visit https://toddcohen.com/ for more information.