Where
This is an online event.Payment
This is a free event.
Fulfillment, Customer Service, and Reviews on Amazon
In this workshop which is the third of a four-part series, you’ll take a look at what happens after the sale. You’ll evaluate different fulfillment programs, customer service best practices, how to learn from reviews, and how to keep customer trust by encouraging honest reviews. There will be a live Q&A session with Amazon to help you understand how to evaluate options and provide a great customer experience.
This class will cover :
- Evaluating warehousing and fulfillment options
- How online customer service compares to in person
- Best practices for supporting customers when something goes wrong
- Improving your listings from feedback
- Helping ensure review integrity
Instructor: Jennifer Kuznicki
Jennifer Kuznicki leads the Small Business Academy initiative, which focuses on providing tools, programs, education, and advocacy for the millions of small businesses that work with Amazon. The Small Business Academy provides educational content for all small businesses and aspiring entrepreneurs interested in working and growing with Amazon, including retailers, authors, artisans, service providers, software developers, delivery drivers and more. Amazon Small Business Academy strives to make this content more approachable and available to businesses on their terms and in their learning style.
Kuznicki has been in client and employee education for 15 years. Her focus is creating straight-forward and engaging training solutions to help learners progress on their journey. She holds a Bachelor’s Degree in Business Administration from Kent State University.