Jeanne Mann 
Virginia Mediation Network 


Thursday, November 12, 2020 from 12:00 PM to 1:30 PM EST
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This is an online event. 



Virginia Mediation Network Virtual Learning


Gerry O'Sullivan

Thursday, November 12, 2020 at 12pm

"Formulating and Asking Questions for Successful Outcomes" 

1.5 Non Ethics CME Approved!

The success of mediation critically depends on the qualities of questions posed within it. The S Questions Model has been developed by Gerry O’Sullivan and is introduced in her book - ‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’. This is the first published work to shine a spotlight on mediation questions, per se.


The purpose of this question type is to:

  • Identify the link between the observations, interpretations, assumptions, beliefs and the subsequent actions of a party.
  • Make an unconscious thinking process conscious and introduces new insight to the parties which creates understanding between them.
  • Shift a party's perspective from their old narrative towards a new narrative


Gerry O’Sullivan will introduce, describe and explain the purpose and focus of Shift Thinking: Journey of Inference Questions the so that participants will be able to implement the theoretical learning in practice.



Gerry O'Sullivan has 30 years’ experience in conflict resolution work, training design and delivery, facilitation, as well as experience in the evaluation of community projects and training programs.  Gerry delivers Certified Professional Mediation Training that is accredited by the Mediators' Institute of Ireland. She has delivered training internationally with U.S. based Lawyers Without Borders, in partnership with CEDR, U.K., and is an external trainer with CEDR U.K. Gerry is a member of the Mediators Beyond Borders Consultants Team.


Gerry has worked in Israel/PalestineCuba, Serbia and Northern Ireland. She trained in "Systemic Peacebuilding, Conflict Transformation and Post-War Recovery and Reconciliation" with the Peace Action Training and Research Institute of Romania (PATRIR) and is now an associate with their Department of Peace Operations (DPO).  She is an Advanced Member of the Mediators’ Institute of Ireland, trained and certified in Organizational & Workplace Mediation, Community Mediation, Civil & Commercial Mediation and as a mediator for separating couples.

Gerry is the director of O’Sullivan Solutions and she lives in Castlegregory on the southwest coast of Ireland.