When

Tuesday, April 27, 2021 from 8:00 AM to 11:00 AM CDT
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Where

This is an online event. 
 

 
 

Contact

Carly Carmosino 
Mechanical Contractors Association of Eastern Missouri 
314-571-6600 
carly@mca-emo.com 
 

Effective Written & Verbal Communication for Service Professionals 

*Enrollment for this class ends Friday, April 16 - Register today to lock-in your spot*

Being a good communicator is the foundational skill necessary to excel in all other leadership competencies. In this workshop participants will learn about different communication styles and identify their own communication preferences. 

This course includes a DISC Assessment for each registrant that should be completed ahead of the class start. A DISC assessment centers on four different personality traits which are currently Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C) - and which help you to define your communication style. 

During this workshop, you will learn how to leverage your communication style to achieve goals and gain confidence in their day to day conversations. You'll also come away with tools to be more successful in all of your relationships.  We will cover why it is critical to understand how others communicate and why it is important to be able to adapt to styles that offer a different perspective to the issue or topic at hand.  By the end of the course, you will understand how to guide yourself and your team members through conflict so that the end result is a better decision with buy in from all parties.  

Participants will:

  • Gain a clear understanding of communication styles and how your communication style affects how others interact with you.
  • Learn how to adapt to other communication styles and use this knowledge to improve relationships with internal and external customers.
  • Be able to gain better results through communicating effectively and with purpose.
  • Know how to use effective communication skills to manage conflict in your day to day interactions.

 Instructor Information

 LEAH GUTMANN, First Forward Consulting

Leah is a highly experience executive that offers management and training solutions for the whole company. As a consultant, Leah brings her hands-on experience in finance, risk management, human resources, operations, and strategic planning to companies seeking a unique approach in preparing their company and employees to push to the forefront of their industry. From the individual contributor to the strategic planning executive, Leah assists companies in setting visionary, challenging, and realistic growth goals and sets a detailed path to success.