When

Tuesday, May 4, 2021 from 9:00 AM to 10:30 AM CDT
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Where

This is an online event. 
 

 
 

Contact

Carly Carmosino 
Mechanical Contractors Association of Eastern Missouri 
314-571-6600 
carly@mca-emo.com 
 

Disagree, Agreeably 

Disagreements are not only inevitable but a natural dynamic between people. Left unresolved, they can waste time and energy, and negatively impact productivity. For many, the normal reaction is to avoid disagreements to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. Research suggests that successfully resolving disagreements can result in greater mutual respect and a more positive relationship.  

In this session, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your “hot buttons.” You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.  

Participants will be able to:  

  • Identify personal hot buttons and your role in disagreements.  
  • Give others the benefit of the doubt.  
  • Refine your ability to cushion messages for greater acceptance.  
  • Use evidence to eliminate doubt.  
  • Use the six rules for disagreeing agreeably.  
  • Apply a formula for contributing ideas and disagreeing in an agreeable way.  

Primary Competency Categories: Conflict Resolution, Communication

Competency Categories: Interpersonal Skills, External Awareness

 Instructor Information

 JACQUELINE WILSON, Vice President of Client Engagement at Dale Carnegie, St. Louis