Tuesday, May 4, 2021 from 9:00 AM to 10:30 AM CDT
Add to Calendar 


This is an online event. 



Carly Carmosino 
Mechanical Contractors Association of Eastern Missouri 

Disagree, Agreeably 

Disagreements are not only inevitable but a natural dynamic between people. Left unresolved, they can waste time and energy, and negatively impact productivity. For many, the normal reaction is to avoid disagreements to maintain a peaceful work environment. Yet we can gain so much from those with whom we disagree if we can learn to view these situations as learning opportunities, and deal with them in an agreeable and professional way. Research suggests that successfully resolving disagreements can result in greater mutual respect and a more positive relationship.  

In this session, you will gain insights into your personality and reactions when dealing with differences of opinion surrounding your “hot buttons.” You will learn to give others the benefit of the doubt and how to practice expressing yourself in a way that promotes acceptance, agreeable outcomes, and improved productivity.  

Participants will be able to:  

  • Identify personal hot buttons and your role in disagreements.  
  • Give others the benefit of the doubt.  
  • Refine your ability to cushion messages for greater acceptance.  
  • Use evidence to eliminate doubt.  
  • Use the six rules for disagreeing agreeably.  
  • Apply a formula for contributing ideas and disagreeing in an agreeable way.  

Primary Competency Categories: Conflict Resolution, Communication

Competency Categories: Interpersonal Skills, External Awareness

 Instructor Information

 KATIE LANE, Vice President of Delivery/Senior Trainer at Dale Carnegie

 Using strong communication and leadership skills, Katie Lane develops high performers. Katie started at Dale Carnegie in 2008 helping businesses develop strong leadership cultures. She quickly became a certified trainer and expanded her skillset. Now leading the St. Louis delivery team, she is responsible for ensuring high quality training experiences for clients. Her ability to balance rigor, fun, and efficiency are what creates a growing and engaged delivery team in St. Louis.