Amy M Vigil
National Credit Union Call Center Conference


Monday, October 11, 2021 at 8:00 AM PDT
Wednesday, October 13, 2021 at 12:15 PM PDT

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Park MGM
3770 S Las Vegas Blvd
Las Vegas, NV 89109

Make hotel reservations HERE:

Or Call 800-311-8999, mention block code SCRE1019PK 

Driving Directions 


Are you ready to rock? 2020 proved credit unions are stronger together so lets take that hit song on tour.  Show off how your rock star talents make every day a jam session for your members.  Join us this year as we go on tour in Las Vegas to hear the latest hits on contact center needs.  Capture the lyrics and notes of new sounds from this year’s line up of subject matter experts. Share with your peers how you deliver rockin service to your members across all channels.  Lets Rock! Join us October 11-13, 2021 at the Park MGM in Las Vegas.  This is a concert of very talented people coming together.  Be part of the band –  Register today! 

Conference registration fees:

$939 In-person rate
$329 Virtual Only - Travel restricted?  We have you covered! 

Special Bonus thru October 1st!
Receive a free education bundle from The Call Center School that includes:

  • Contact Center Basics 
  • The Power of One
  • First Class Phone Skills
  • Introduction to Workforce Management

Make hotel reservations here:


 Hotel reservations are not included in registration

We do NOT call attendees to book accommodation.We have been made aware of organizations approaching our guests promising lower priced accommodation. Some claim to be official representatives of ourselves or the venue. However, they are NOT working with us and we recommend you to NOT do business with them. If you are approached by anyone attempting to book hotel rooms please inform Amy at   

Cancellation, Substitution and Refund Policy 

You may substitute participants for eithe virtual registration or in-person registration without charge at any time; just notify us by emailing Amy Vigil at 

You may cancel your in-person registration or virtual registration and receive a full refund of the associated registration fee provided that your cancellation notice is emailed to Amy Vigil at by midnight of Friday, August 31, 2021.  

You may cancel your in-person registration and receive a refund of 50% of original registration plus one virtual pass provided that your cancellation notice is emailed to Amy Vigil at by midnight of Thursday, September 30, 2021. No Virtual registrations will be refunded. 

No in-person registration refunds will be given for cancellations after Friday, October 1, 2021. However we will offer one virtual pass per registration.  If you have any questions regarding this policy please email or call Amy at 505-338-4226.

Communication Policy:  NCUCCC may send you informational emails and text messages. Msg&Data Rates May Apply. Reply HELP for help or STOP to cancel. See for full details.

Harassment-free Conference Experience
The National Credit Union Call Center Conference is dedicated to providing a harassment-free conference experience for everyone. We do not tolerate harassment of conference participants in any form.

Conference participants violating this policy may be asked to leave the conference at the discretion of the conference organizers.

If someone makes you or anyone else feel unsafe or unwelcome, you are not required to, but you are encouraged to report the details. Conference staff will take seriously all concerns brought to them. Harassment reduces the value of our conference for everyone. For this reason we work hard to provide a safe, professional, and learning environment for all.