Thursday, February 18, 2021 from 7:30 AM to 9:00 AM CST
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This is an online event. 



Pamela Dykstra 
Missouri Chapter of the American College of Healthcare Executives 

COVID-19: What We Learned: Staffing/People Resources 

Program Overview

Emergency management requires precise identification and allocation of staff to align capabilities and capacity with the need to effectively deliver care for the community. The COVID-19 outbreak caused a substantial shift in the availability of staff and resources and the accessibility of timely delivery of care. In response to the evolving needs, organizations have shifted staff in a variety of ways to ensure they were able to effectively screen, triage, and care for patients. This panel will provide strategies and tactics of how their organizations adjusted their staffing structure to ensure that the most appropriate level of care is delivered during a medical surge such as the COVID-19.


Gene Austin, CEO, Columbia Orthopaedic Group


  • Stephanie La Pierre, MBA, BSN, RN, CSSBB (ASQ), CPHQ - Chief Nursing-Clinical Officer, Saint Francis Medical Center
  • Barb Tirrell, VP Quality and Performance Improvement, Value Health
  • Monica Smith, MSN, R.N., NE-BCV.P., - Patient Care Services, Chief Nursing Officer
    Boone Hospital Center
*This program has been developed and is presented locally by the Missouri Chapter of the American College of Healthcare Executives. The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.
Registration for this event will close 2 days prior to the actual event, to allow time for attendees to prepare for an optimal learning experience. Use of the ACHE Learning Management System will allow the attendees’ education credits to automatically be applied to their MY ACHE account, based on their participation in the event.
Program Organizers:

Andrew Lovewell, MHA, MSHI, LSSGB
Administrator/CEO, The Surgical Center at Columbia Orthopaedic Group
Lisa Newcomer RRT, MBA, FACHE
Service Line Director Oncology & Pulmonology, Saint Francis Healthcare System