Tuesday, February 9, 2021 from 1:00 PM to 3:00 PM CST
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This is an online event. 



Julia Tindell 
Minnesota Alliance On Crime 

Crisis De-Escalation: Responding, Not Reacting in Tense Situations Training

De-escalating a crisis is a very difficult skill set and starts with the helper calming themselves and maintaining their composure as they move toward the situation. Fear elicits a threat response in both the upset person and the one trying to help. This means that without specific strategies it is common for the worker to worsen the situation as they simply react to the “noise” of the situation. This class examines how the brain reacts to crises and what verbal and nonverbal communication is helpful in guiding the other person quickly back to their “thinking brain” so that both parties can collaborate on what to do next. We guide participants through the “Six A’s” of de-escalation, Assessing, Approaching, Asking, presenting Alternatives, Allying, and Appreciating the person.


  • Assessing the situation, your response, and program expectations
  • Approaching the situation, including nonverbal communication
  • Asking for compliance without confrontation
  • Presenting alternatives, not threats
  • Verbal strategies to forming an alliance
  • Appreciating the person

2.0 Standard CLEs will be applied for

The webinar will not be recorded.

Presenter Bio

Russ Turner, MA, MS is the Director of the People Incorporated Training Institute. During his 14 year tenure he has developed and taught a curriculum of training classes and workshops in a wide variety of subjects related to behavioral health from crisis de-escalation to motivational interviewing. His audience includes mental health professionals, social workers, case managers, addiction professionals, law enforcement, healthcare professionals, and organizational leaders. He trains trainers, works with management, and has consulted and coached on numerous mental health related training projects. He has worked as a teacher or trainer for over 25 years in a variety of countries and settings including Japan, the Czech Republic and the UK. His teaching philosophy is that adults learn best when they are challenged, the material is applicable to work situations, and sessions are interactive and engaging.